GemLife is one of Australia's fastest growing developers of luxury, over 50s residential resorts. GemLife Resorts are architecturally designed and completed to the highest standard with luxury fittings.
GemLife is a family-owned business that values teamwork and a positive team culture. We empower our people to take ownership of their respective projects and lead by example.
Our people are passionate about their work, have a strong sense of accountability and demonstrate a high level of personal integrity and respect for others.
About the role
As the Customer Service Coordinator, you will be the key contact between site, clients, suppliers and trades and their main point of contact for settlement, maintenance and quality bookings including the following duties:
Build and maintain relationships with our clients keeping communication going
Managing customer service expectations & keeping clients up to date on the progress of their requests
Working with site managers following up requests & works
Provide weekly reporting of clients and time frames
Managing site emails across the parks and delegating as required
Documenting client contact and outcomes
Liaising with internal staff & on-site teams
Maintaining workflow & internal database notes and dates
General Administration duties as required
What you will need to succeed in this role:
Strong Customer Service skills
Previous experience within the industry in a similar role is desired
Highly organized with excellent time management skills
Display a strong work ethic, ability to work independently as well as cohesively within a close team environment.
Ability to relate to all people of differing backgrounds
Proactive with a positive can-do attitude
Problem solving skills & desire to achieve outcomes
Attention to detail & accuracy is essential in communicating client requests
Skills and experience
To be successful in this role, you will have:
2+ years' experience working for a residential builder in a similar role
Excellent client relations and communication skills
Sound knowledge of building regulations and terminology
A positive and proactive approach to your work
Ability to manage your workflow to keep on top of all requests
An immediate start is required, and an attractive salary package will be offered to the successful candidate based on skills and experience.
Please email your CV and covering letter.
Please note, only short-listed applicants will be contacted directly.
14/09/2020$0Gold Coast1 Administration & Office Support
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