CUSTOMER SERVICE COORDINATOR, GOLD COAST

About the business

GemLife is one of Australia's fastest growing developers of luxury, over 50s residential resorts. GemLife Resorts are architecturally designed and completed to the highest standard with luxury fittings.

GemLife is a family-owned business that values teamwork and a positive team culture. We empower our people to take ownership of their respective projects and lead by example.

Our people are passionate about their work, have a strong sense of accountability and demonstrate a high level of personal integrity and respect for others.

About the role

As the Customer Service Coordinator, you will be the key contact between site, clients, suppliers and trades and their main point of contact for settlement, maintenance and quality bookings including the following duties:

  • Build and maintain relationships with our clients keeping communication going
  • Managing customer service expectations & keeping clients up to date on the progress of their requests
  • Working with site managers following up requests & works
  • Provide weekly reporting of clients and time frames
  • Managing site emails across the parks and delegating as required
  • Documenting client contact and outcomes
  • Liaising with internal staff & on-site teams
  • Maintaining workflow & internal database notes and dates
  • General Administration duties as required

What you will need to succeed in this role:

  • Strong Customer Service skills
  • Previous experience within the industry in a similar role is desired
  • Highly organized with excellent time management skills
  • Display a strong work ethic, ability to work independently as well as cohesively within a close team environment.
  • Ability to relate to all people of differing backgrounds
  • Proactive with a positive can-do attitude
  • Problem solving skills & desire to achieve outcomes
  • Attention to detail & accuracy is essential in communicating client requests

Skills and experience

To be successful in this role, you will have:

  • 2+ years' experience working for a residential builder in a similar role
  • Excellent client relations and communication skills
  • Sound knowledge of building regulations and terminology
  • A positive and proactive approach to your work
  • Ability to manage your workflow to keep on top of all requests 

An immediate start is required, and an attractive salary package will be offered to the successful candidate based on skills and experience.

Please email your CV and covering letter.

Please note, only short-listed applicants will be contacted directly.

 

14/09/2020 $0 Gold Coast 1 Administration & Office Support
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