Customer Service & Fault Lead (x3)

Impact Customer Experience, Interested in a Lifestyle Change, 3 Roles - Launceston, Devonport and Hobart.

  • Impact Customer Experience
  • Interested in a Lifestyle Change
  • 3 Roles - Launceston, Devonport and Hobart


TasNetworks owns, operates and maintains the electricity transmission and distribution network in Tasmania. With a commitment to the vision of being “trusted by customers to deliver today and create a better tomorrow”, it delivers a safe, cost-effective and reliable electricity supply to more than 285,000 residential, commercial and industrial customers.

Recent changes to the Field Operations leadership model has resulted in the newly created role of Customer Service and Fault Lead in each of TasNetworks’ Regions (North, North-West and South). You will lead the Service Connections and Fault Response teams to ensure safe, effective and efficient service delivery to optimise customer experience. Driving continuous improvement and implementing strategies to deliver efficient and productive outcomes will be a focus of the role.

Key responsibilities will include:

  • Managing safety performance and risks associated with field-based services.
  • Leading productivity and performance of teams including identifying areas for improvement and recommending strategies to optimise service delivery/fault response in line with customer expectations.
  • Ensuring fault resources are effectively utilised and skills sets maintained to deliver optimal response capability.
  • Driving compliance and quality standards through effective auditing.
  • Developing Team Leaders and embedding a positive and constructive culture across the group.
  • Collaborating effectively across Regions to ensure alignment of function and processes, metrics, and productivity. 
  • Actively engaging and supporting initiatives, improvement projects and change across Field Operations and the broader business, supporting a continuous improvement culture.

You have experience in leading a workforce in the utilities or any other operationally based sector (mining, manufacturing, oil & gas, engineering/contracting services etc) where fault response is time critical. Developing team culture and capability has been critical to your success as a leader, as has been an ability to use data/metrics to make informed decisions and drive performance improvements. Safety is your first priority as demonstrated by how you perform every aspect of your role.

In addition to this challenging role, TasNetworks encourages and facilitates leadership development opportunities.  For those looking for a lifestyle change and a relocation to Tasmania, TasNetworks will support the move by offering relocation assistance.


14/09/2020 $0 CBD, Inner West & Eastern Suburbs 1 Mining, Resources & Energy
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