Customer Service & Logistics Officer

Global Brand, Hands on Multifuctional Position, Inner East Location.


Our client is a leading supplier of quality European interior design products with decades of expertise. Over this time, our client has built up an enviable reputation for high levels of after service and quality products, making them a company of choice for leading architects and builders across Australia. Their products are renowned for being aesthetically pleasing, high end and of exceptional quality. With head office facilities and management based in here in Melbourne, they continue to go from strength to strength. With continued growth comes a rare opportunity to join a respected brand for a late January start



People enjoy working for this innovative group due to their view on work life balance and their commitment to giving opportunities for ongoing growth and individual development


This is an position in supporting business process set up and provides customer service and logistics support in fulfilling pre-sales and sales orders processing. This role reports to the Services Manager


Key Responsibilities:

  • Be part of a team to roll out the companys SAP business process for a new trading subsidiary.
  • Create & maintain master data in the SAP system including for customer accounts, sales conditions, material, pricing etc.
  • Process customers orders, issue delivery orders, coordinate deliveries, issue invoices.
  • Coordinate with third party logistics / warehousing provider for seamless supply chain process.
  • Prepare SAP quotations for project pricing.
  • Support customers with their product, pricing, stock, spares and delivery status enquiries.
  • Enter GRNs. assist with demand forecasting and inventory planning.
  • Create / upload service reports.
  • Expedite customers payments, process letter of credit documents.
  • Undertake general office administration work including attending to phone & internet enquiries, incoming faxes, mail and courier service, managing office equipment & supplies and consumables, making reservations.
  • Coordination of after sales service with third party service company for seamless service.
  • Back up showroom attendance and up keep


The Company may vary the job duties from time to time or evolve your job position over time on basis of personal development or adaptation to organisational need.


Desired Candidate Profile

  • Relevant education, numeracy competence, competent with Microsoft Office, especially excel.
  • 5 years competent experience in customer service and logistics using SAP system. A building materials background would be useful but not essential
  • Knowledgeable and experienced in SAP back-end Creating & Maintaining Customer, Material, and Pricing Masters
  • Very good work attitude and communication skills
  • Friendly and reliable
  • Prior experience in setting up SAP processes is advantageous

Regrettably, due to expected high volume of applications, only shortlisted candidates will be contacted. If I cant help, I may know someone who can

02/12/2019 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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