Call Center Manager

Investment Property Call Center Manager

We are a small Call Center that specialises in Investment Property lead supply. We are looking for a skilled Investment Property Call Center Manager who can lead a small team of 4 to 5 representatives servicing the Investment Property in home market. You must have at least 5 years experience as an Investment Property Call Center Manager and also have a full and complete understanding as to what is required to ensure lead numbers per month are achieved.

The successful applicant will be available to start as at the 13/1/2020.

Remuneration is packaged to ensure you will achieve a return higher than most if not all of the Call Center Manager positions available in the market.


  • Hiring, training, coaching, and leading call center representatives as they sell to customers
  • Answering representatives questions, guiding them through difficult calls or issues or handling issues that cannot be fielded by the representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
  • Assisting other senior team members in identifying trends and establishing call center goals
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analysing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Taking on other tasks or projects to support employees, other managers, and call center operations.
  • Hours Monday to Friday 9.00am to 5.000pm
  • Some after-hours work with appointment notifications and or cancelations to Reps will form part of the expectation.

Ideal requirements:

  • 5+ years experience is preferred
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
  • Knowledge of management principles and familiarity with company products, services, and policies
  • Strong coaching and leadership skills, ability to motivate employees
  • Decisiveness and attention to detail
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc
  • Proficient in Excel and Blue Cloud
  • Experienced in QCing.
  • Polite, professional phone manner

If this sounds like you, please do not hesitate in applying - as this is a highly sought-after opportunity!

02/12/2019 $0 Gold Coast 1 Call Centre & Customer Service
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