We are a small Call Center that specialises in Investment Property lead supply. We are looking for a skilled Investment Property Call Center Manager who can lead a small team of 4 to 5 representatives servicing the Investment Property in home market. You must have at least 5 years experience as an Investment Property Call Center Manager and also have a full and complete understanding as to what is required to ensure lead numbers per month are achieved.
The successful applicant will be available to start as at the 13/1/2020.
Remuneration is packaged to ensure you will achieve a return higher than most if not all of the Call Center Manager positions available in the market.
Hiring, training, coaching, and leading call center representatives as they sell to customers
Answering representatives questions, guiding them through difficult calls or issues or handling issues that cannot be fielded by the representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
Assisting other senior team members in identifying trends and establishing call center goals
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analysing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
Taking on other tasks or projects to support employees, other managers, and call center operations.
Hours Monday to Friday 9.00am to 5.000pm
Some after-hours work with appointment notifications and or cancelations to Reps will form part of the expectation.
5+ years experience is preferred
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
Knowledge of management principles and familiarity with company products, services, and policies
Strong coaching and leadership skills, ability to motivate employees
Decisiveness and attention to detail
Proficiency with necessary technology, including computers, software applications, phone systems, etc
Proficient in Excel and Blue Cloud
Experienced in QCing.
Polite, professional phone manner
If this sounds like you, please do not hesitate in applying - as this is a highly sought-after opportunity!
02/12/2019$0Gold Coast1 Call Centre & Customer Service
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