Customer Service Officer - Maternity Leave Position
Maternity Leave Position - 6 months, Global Organisation, Commence February 2020.
Parker Hannifin is the world's leading diversified manufacturer of motion control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets.
We currently have a challenging position available for a Customer Service Officer to work at our office based in Dandenong.
Please note this is a Maternity Leave position for a period of 6 months commencing in February 2020.
You will work directly with customers managing enquiries, providing basic technical advice, scheduling outbound calls and reports with assigned customers and ensuring accurate data entry and maintenance of sales orders.
Managing incoming telephone enquiries
Create sales orders as per the request of customer requirements utilizing methods inclusive of telephone, fax, or email
Address customer enquiries on the status of orders, product availability pricing and complaints within 24 hours
Assess & raise credit requests
Relay information regarding crucial customer service issues of non-compliance in service/supply/performance to Customer Care Manager for appropriate action
Assist with Key Accounts and reports
Excellent communication skills, written & verbal
Excellent Computer skills
Previous experience in a customer service inbound role
Intermediate knowledge of customer service process and metrics
Mechanical aptitude and/or fluid power industry experience is desirable
Strong sense of responsibility and team work a must
Higher School Certificate or equivalent
Mechanical or Fluid Power Accreditation preferable
02/12/2019$0Bayside & South Eastern Suburbs1 Call Centre & Customer Service
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