Administration/Customer Service Assistant

Port Macquarie TOLL are looking for an experienced Administration Assistant with experience in the transport industry to join their fast paced team. The successful applicant must be available to work Monday to Friday 8:30am to 4:30pm.

You can expect each day to be varied with tasks including: 

  • Follow up on customer inquiries without delay and in an appropriate time frame.
  • Working in a fast paced environment with numerous deadlines.
  • Answer Inbound & Outbound calls directly from customers.
  • Assist clients with queries.
  • Handle problems that arise on urgent jobs.
  • Communicate with customers when issues arise on jobs & ensure successful pick-up and deliveries.
  • Follow up on day to day issues.
  • Communicate with courier drivers regarding their deliveries.
  • Proactively monitoring customers bookings.
  • Providing customers with ETA's for their parcels.
  • Other tasks as required to meet the operational needs of the business.

The successful applicant will possess:

  • Demonstrated customer service skills.
  • High level of written and verbal communication skills.
  • MUST HAVE experience working in the transport industry.
  • Experience working in a fast paced, busy environment.
  • Strong numeracy and literacy skills.
  • Good problem solving and investigation skills.
  • Excellent management skills and the ability to work as part of a busy team.
  • Sound computer skills - strong focus in Microsoft Office Applications.
  • The ability to multi-task.

Due to the high volume of applications we will only be contacting shortlisted applicants.

02/12/2019 $0 Port Macquarie & Mid North Coast 1 Administration & Office Support
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