The opportunity to work for a global consultancy firm, Continue your professional growth and future marketability for similar projects.
The role will involve working in a call centre environment, fielding incoming queries from customers of our client. Candidates will need to have strong attention to detail and outstanding communication skills that have been developed in previous customer service or call centre roles within the banking industry.
Rate: $350pd + super
Location: North Sydney
Length: End of February 2020
Field incoming queries from customers of our client in a call-centre environment
Identify and assess customers needs to achieve a desirable outcome
Process both inbound and outbound mail
Identify and escalate possible complaints in a timely and confidential manner
Skills & Experience required:
Minimum of 6 months remediation banking experience
1-2 years previous experience within a customer service based role
Excellent verbal and written communication skills
Highly organised with the ability to work as a team player
Experience in a rapidly moving team environment.
Experience with MS Office Suite at an intermediate level or higher
Quality focus with the ability to reach individual and team KPIs.
The team works in a target-oriented, time conscious environment candidates will therefore need to demonstrate a patient and professional attitude with commitment to quality customer service.
02/12/2019$0North Shore & Northern Beaches1 Call Centre & Customer Service
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