Aftersales Assistant

Leading Canberra dealership and brand, Continuous growth and development, Exciting, fast paced, challenging role.

Rolfe Classic BMW, Canberras only authorised BMW Dealer, is currently seeking applications for a bright, bubbly "people person" to join a fast paced premium environment, with the main focus on providing an outstanding customer experience.

In this exciting and challenging role, you will have the opportunity to meet fascinating people from a variety of backgrounds, working alongside a team of people who share your values, and be inspired to motivate and thrill your customers every day.   

Reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and helping the team with a range of administrative and customer service related duties. Responsibilities will include:

  • Processing repair orders, quotes and invoices
  • Providing customer support via the phone and face to face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories Accurately tracking hours available and hours sold in appointment diary
  • Cross-selling additional products and services as required
  • Handling ad-hoc administrative duties.

Specific Skills required:

  • Previous experience in a customer focussed retail environment is desirable
  •  Demonstrated experience of providing exceptional customer service, in a premium environment
  • Strong sales skills desirable
  • Excellent communication skills a must
  •  Ability to work in a pressurised environment, remaining upbeat and positive
  •  Superior time management skills and a commitment to meeting objectives
  • Passion for what you do and a desire to succeed.

A generous remuneration package, plus performance incentives, is offered. Rolfe Classic BMW offers stability and great long term career potential for the right person.

If you have a strong track record of success as either a Service Advisor, or you have a strong customer service background, and the professionalism to ensure customer satisfaction whilst remaining solutions focused then we would love to hear from you.   

02/12/2019 $0 ACT 1 Trades & Services
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