Sales Administrator / Customer Support

Work with an Industry leader, Great working conditions, Full time position.

Australian Merch Co.


Sales Administrator / Customer Support


  • Based in Ferntree Gully

  • Fun startup work environment

  • Small motivated team

Use your fun attitude and customer service experience to take the next step in your career with this exciting blended role


Your new company:

Your new company is an innovative fast growing apparel printing and merchandise business. Working with some of the top sports, music, established big corporations and startup brands allowing them to be recognised by the rest of the world. Due to exceptional growth, we are offering a new blended position of Sales Administration and Customer Support to assist us with taking our business to the next level.

If you are looking for that next challenge with a fun upbeat company then apply now!!


Your new role:

Sales Administration:

  • You will work with current Tier 1, Tier 2 and Tier 3 clients to increase yearly spend

  • Implement consistent account management touch points across all Tiers (phone calls, emails and meetings)

  • Respond to all client queries via both email and phone

  • Assist in existing client events

  • Create,  implement and manage client initiatives to grow business (client referral system)

  • Create, implement and manage new process to ensure efficiency and growth for the business

Customer Service:

  • You will be the first point of call for all inbound enquiries, allocating to the correct person

  • Follow up on existing customer payments

  • Follow up on existing orders

  • Liaise with the CEO and GM to make sure overall goals are achieved


What you'll need to succeed

  • To succeed, you will have the motivation to learn. Experience not needed 

  • You will have the initiative and flexibility to make this role your own

  • You will be resilient and adaptable to change

  • You will enjoy having the creative license to go above and beyond for the client


What you'll get in return

  • This position is paying a competitive remuneration package  

  • A fun positive working environment

  • Ability to earn extra cash from performance incentives

  • A chance to be a part of some of the biggest sports brands and music festivals in Australia

We are looking forward to hearing from you!!!!!

02/12/2019 $0 Melbourne 1 Administration & Office Support
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