Customer Support Specialist - IT

Customer Support Specialist - IT

- Location: Rhodes, NSW
- Contract Role - 12 months to start with
- Global IT Business

Our global IT client is urgently looking to onboard a Customer Support Specialist for their team based in Rhodes office.

Skills required for the role -

• Comprehensive knowledge on PC & Print Hardware
• Market Knowledge in local PC & Print business
• Exceptional customer service skills
• Hardware Knowledge - PC, Printers, Laptops
• High Level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
• Strong Customer Handling Skills

Responsibilities -

• Provide professional solutions to clients end-users, dealers and service providers originating from unresolved escalated cases received via telephone and written correspondence.
• Provide an escalation link for IT Field Engineers, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with client and/or its representatives, and complaints regarding an authorized dealer or channel.
• Ability to apply subject matter knowledge to solve a variety of common business issues.
• Works on problems / projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.

If you're a passionate & tick all the boxes and loves to work with enterprise organisations, we'd love to hear from you. Apply now or reach me for any further questions.