Large, mature design department, Good work/life balance, Opportunities for travel.
Seniority – Mid-Senior Day Rate - $600-900 Initial Contract Length - 6 months Start Date – ASAP
About the Company:
The client is a large financial organisation in Melbourne’s CBD. Their mature design department values HCD, innovation and customer research. The collaborative culture embraces new ideas and hard work while maintaining a good work / life balance. There are regular team-building events on and off-site.
About the Role:
Exciting position available in the bank’s Visa Innovation Stream, promoting and supporting the experimentation and testing of innovative cards and payments related products and technology.
Work collaboratively to ideate, develop and execute initiatives which are market leading, enhance the customer experience and create a step-change in the way that customers make, interact with or manage their payments.
You'll always design with the customer in mind, using HCD thinking to create conceptual designs, low to medium fidelity designs and prototypes for digital solutions. Your research-driven solutions will meet customer needs, align with business outcomes and adhere to technical constraints.
They may be travel involved in the role – to be successful you must be available and flexible to travel if and when required.
Sound Business Acumen, including understanding of key revenue and cost drivers
Strong stakeholder engagement and management
Experience co-creating and co-designing products with a digital lens with cross discipline teams (including external parties)
Ability to pivot and fail fast, innovate and not be wedded to one way of working
A can-do attitude and willingness to use MVP and DVF thinking to find a solution that benefits both the customer and the organisation
Strong ability to self-organise in a sometimes ambiguous and fast-moving environment
Strong ability to communicate effectively to influence outcomes and raise issues
Ability to show your work. Capture, consolidate and communicate any and all insights that have led to decisions
Tools of the trade:
Sketch, Wireframing, Human Centered Design Thinking, Workshop Facilitation, Interactive Prototyping, Service design and customer blueprint experience
A strong team and collaboration focus is key to the success of the program. Must be able to bring groups of people together to co-create a product or experiences
Must be able to guide the conversation through data driven insights, and establish advocacy for the customer to drive the best possible customer experience
Ability to use MVP thinking to deliver ultimate value by designing in a staged delivery approach
6-month initial contract with likely extensions
Collaborative working environment
Mature practice of over 100 designers
Work with some of Melbourne’s best design talent
Good work / life balance
Regular team building events
Ongoing training and support
25/11/2019$0Melbourne1 Information & Communication Technology
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