Service Coordinator/Service Adviser - Forklift Company
About the business
Lencrow Forklifts Pty Ltd is a complete material handling provider offering a one-stop-shop for customers who are able to gain access to new and used forklift sales, short- or long-term forklift rentals, tailored solutions and forklift service and parts. With many years of experience in the materials handling industry Lencrow is part of an internationally owned Group of companies.
About the role
Reporting to Service Manager this position is responsible for efficiently allocating Field Service technicians for breakdowns, scheduled maintenance and other repairs as required and ensuring internal/external customer's needs are identified and met.
Key aspects of the role include: - Book service work for retail and rental equipment Coordination and allocation of service and breakdown jobs to technicians Maintain information relating to service and breakdown jobs Plan daily work to ensure the labour available is utilised to its full capacity Coordinate Additional Repair Advice Assist technicians with technical queries Coordinate tool and safety equipment replacements as required Monitor service job cards Collate time sheets for Technician's on a daily basis Take ownership of role Follow and maintain procedures Making sure technicians maintain procedures
Skills and experience
You will need to be able to prove a stable work history and live within a reasonable distance of our Brisbane Office and have:
Previous experience in a similar role where required to control/coordinate a team of remote technicians Experience in mechanical or heavy equipment industry (desirable) Intermediate computer skills Proven ability to plan and prioritise work Superior communication, interpersonal & time management skills Experience in the Material Handling Industry or Industrial Services Industry Strong telephone skills and experience responding to a high volumes of customer queries over the phone Proven ability to handle multiple tasks at one time Good mechanical aptitude High attention to detail Proven ability to effectively resolve problems in a timely manner Proven strong leadership skills
Joining a friendly and supportive team where competitive wages are on offer commensurate with experience
25/11/2019$0Brisbane1 Manufacturing, Transport & Logistics
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