Service Coordinator/Service Adviser - Forklift Company

About the business

Lencrow Forklifts Pty Ltd is a complete material handling provider offering a one-stop-shop for customers who are able to gain access to new and used forklift sales, short- or long-term forklift rentals, tailored solutions and forklift service and parts. With many years of experience in the materials handling industry Lencrow is part of an internationally owned Group of companies.

About the role

Reporting to Service Manager this position is responsible for efficiently allocating Field Service technicians for breakdowns, scheduled maintenance and other repairs as required and ensuring internal/external customer's needs are identified and met.

Key aspects of the role include: -
    Book service work for retail and rental equipment
    Coordination and allocation of service and breakdown jobs to technicians
    Maintain information relating to service and breakdown jobs
    Plan daily work to ensure the labour available is utilised to its full capacity
    Coordinate Additional Repair Advice
    Assist technicians with technical queries
    Coordinate tool and safety equipment replacements as required
    Monitor service job cards
    Collate time sheets for Technician's on a daily basis
    Take ownership of role 
    Follow and maintain procedures  
    Making sure technicians maintain procedures  

Skills and experience

 The Person

You will need to be able to prove a stable work history and live within a reasonable distance of our Brisbane Office and have:

Previous experience in a similar role where required to control/coordinate a team of remote technicians
    Experience in mechanical or heavy equipment industry (desirable)
    Intermediate computer skills
    Proven ability to plan and prioritise work
    Superior communication, interpersonal & time management skills
    Experience in the Material Handling Industry or Industrial Services Industry
    Strong telephone skills and experience responding to a high volumes of customer queries over the phone
    Proven ability to handle multiple tasks at one time
    Good mechanical aptitude
    High attention to detail
    Proven ability to effectively resolve problems in a timely manner
    Proven strong leadership skills 

The Benefits

Joining a friendly and supportive team where competitive wages are on offer commensurate with experience

25/11/2019 $0 Brisbane 1 Manufacturing, Transport & Logistics
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