Coordinator, Workforce Planning Unit ? Courts, Tribunal and Service Delivery

Ongoing, Full Time Employment, NSW Government Career, Flexible Working Practices Available.

Coordinator, Workforce Planning Unit Courts, Tribunal and Service Delivery

  • Lead a team of rostering professionals for the allocation of reporting and transcription resources
  • Ongoing Full-Time
  • Location: Sydney
  • Clerk Grade 7/8, Salary ($97,152 $107,541), plus employers contribution to superannuation and annual leave loading

About us

The Reporting Services Branch (RSB) provides first-class client service by delivering high quality and timely monitoring, reporting and transcription services to the courts and tribunals across NSW. RSB services include provision of Court Reporters, Sound Reporters, Monitors and essential transcripts delivered in real-time, daily and on request. RSB promotes the expanded use of technology solutions to support service delivery including multi-court remote monitoring. Our services are utilised to support court and tribunal matters, and are used by community members who may participate in proceedings and also internal and external clients, including lawyers, judiciary, members and other government agencies.

About the role

You will take on a diverse position with a particular focus on leading a team, that is responsible for ensuring the timely and effective delivery of reporting and transcription resources and rosters for the courts and tribunals across NSW.

As well as providing leadership and guidance to your team, you will support the Workforce Planning Unit Manager optimise business outcomes through your effective operational implementation of services, programs and improvements within the unit.

About you

You have previous experience in rostering and HR practices, principals and procedures, with specialist knowledge to effectively resolve internal and external customer enquiries in a prompt and professional manner. You exercise your professional judgment to ensure that competing and conflicting business priorities are met within agreed timeframes and to the required standard.

You also have well-developed analytical skills and the proven ability to provide pragmatic solutions to complex problems.You love and challenge and utilise your strong communication skills and your ability to build and maintain relationships and effectively influence a variety of stakeholders and staff ensure your success in the role.

Essential Requirements

Demonstrated experience of operational and resource management skills

Demonstrated experience in rostering and planning

Knowledge of recording and transcription equipment

Click here to download the role description.

Applying for the role

When applying you will need to:

1. Answer the two pre-screening questions below we are looking for you to demonstrate your competency in this focus capability.

Describe how you communicate with your team to explain roles, responsibilities and required outcomes

Some problems require developing a unique approach. Please describe a time when you were able to develop a different problem-solving approach and what the result was

Then:

2. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Closing date: Sunday 1^st December 2019 (11:59pm)

A talent poolmay be created for future ongoing and temporary rolesand is valid for a period of up to 18 months.

The Department of Communities & Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.

The Department encourages applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

25/11/2019 $0 CBD, Inner West & Eastern Suburbs 1 CEO & General Management
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