Manager, Workforce Planning Unit Courts, Tribunal and Service Delivery

Ongoing, Full Time Employment, NSW Government Career, Flexible Working Practices Available.

Manager, Workforce Planning Unit Courts, Tribunal and Service Delivery

  • Lead the Workforce Planning Unit with a state-wide approach to maximise the delivery of services provided by the unit
  • Ongoing Full-Time
  • Location: Sydney
  • Clerk Grade 9/10, Salary ($110,745 $122,038), plus employers contribution to superannuation and annual leave loading

About us

The Reporting Services Branch (RSB) provides first-class client service by delivering high quality and timely monitoring, reporting and transcription services to the courts and tribunals across NSW. RSB services include provision of Court Reporters, Sound Reporters, Monitors and essential transcripts delivered in real-time, daily and on request. RSB promotes the expanded use of technology solutions to support service delivery including multi-court remote monitoring. Our services are utilised to support court and tribunal matters, and are used by community members who may participate in proceedings and also internal and external clients, including lawyers, judiciary, members and other government agencies.

About the role

Your role is pivotal to the smooth running and delivery of services across the state and is responsible for establishing and maintaining service level agreemenrts and ensuring the procedures for planning and allocatiion of resources are the most efficient and effective. You manage a diverse workforce and act as a subject matter expert, when required to review, evaluate and improve the way reporting and transcription services are delivered across NSW.

You review trend analysis and report on the overall performance of the Workforce Planning Unit with regards to staff utilisation and workload, inform management about the service provided and the alignment of services delivered to the business plan. You research and analyse current trends and best practice in workforce planning and rostering principles and procedures to ensure that the staffing and resources provided meet service delivery and quality standards.

About you

You are used to leading a workforce planning function with complex rostering requirements. You are a forward thinker who is able to proactively develop guidelines and procedures to support your team to forecast resource requirements while also taking into consideration holidays, unplanned absences, staff training and day-to-day rescheduling. Your priority is understanding customer needs and ensuring a high quality service is delivered.

You are a strong communicator and people leader with excellent knowledge of HR practices and rostering principles. You are able to review trends in service delivery and make recommendations on how to improve customer experience. You will have strong organisational and time management skills and an excellent eye for detail.

Essential Requirements

  • Demonstrated expert experience in workforce planning and rostering principles for complex workforces
  • An understanding of the functions and procedures in the NSW court system
  • Operational, people and resource management experience and skills

Click here to download the role description.

Applying for the role

When applying you will need to:

1. Answer the two pre-screening questions below we are looking for you to demonstrate your competency in this focus capability.

Referring to an employees development plan you created and implemented, describe what was in the development plan and what was the outcome Please keep names confidential.

Describe how you use information from systems in your workplace to analyse customer service issues and come up with solutions


2. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Closing date: Sunday 1^st December 2019 (11:59pm)

A talent poolmay be created for future ongoing and temporary rolesand is valid for a period of up to 18 months.

The Department of Communities & Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.

The Department encourages applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

25/11/2019 $0 CBD, Inner West & Eastern Suburbs 1 CEO & General Management
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