Customer Support Officer

Work with a successful Not-for-Profit with salary sacrificing benefits, Flexible Working Hours and Culture, Supportive of ongoing learning and development.

About the Role

We are currently seeking a Full-time Member Support Officer to assist us on a day to day basis with:

  • General enquiries relating to members who employ their own support workers both face to face and over the phone;
  • Onboarding new support workers;
  • Providing HR administration, support and advice; and
  • Assisting our members in transitioning to new technology (Salesforce and Deputy).

This role is based in our Menai (Sutherland Shire) office and will include travel throughout NSW to visit our members residences. 

The role will be on a fixed term contract on full time basis for a period of at least 12 months with the possibility of extension.


About Us

Living My Way is a trusted member based not for profit organisation with over 27 years experience in supporting people with disabilities to live a self-directed life.

We take an individualised and holistic approach in empowering our members to live as independently as they choose.

We pride ourselves on being an honest and professional organisation with member representation on the board. 


About You

The successful candidate will have:

  • Exceptional Customer Service skills including telephone, email and face to face. 
  • A compassionate and personable manner.
  • High proficiency in the use of all Microsoft Office Suites, including Excel knowledge.
  • Ability to work independently and as part of a small team.
  • Knowledge in HR practices and legislative requirements.
  • High level of organisation and ability to prioritise. 

 The following experience is desirable but not essential:

  • Knowledge in HR practices and legislative requirements.
  • Experience working in the NDIS environment;
  • Understanding and interpreting the Social, Community, Home Care and Disability Award 2010 (in particular, the SCHADS Award);
  • Experience using Deputy.



  • Flexible working hours;
  • Excellent salary-sacrifice options available, including ability to use part of your salary tax free to increase your take home pay;
  • Support learning and development;
  • Join us in an exciting period of growth.

25/11/2019 $0 Southern Suburbs & Sutherland Shire 1 Call Centre & Customer Service
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