Retentions Specialist- General and Life Insurance

Company Overview

A leading 'Australian Bank' with representation in numerous markets, focusing on core markets in Australia, New Zealand and Asia Pacific. 

Role Overview

As an inbound sales consultant,you will retain and increase loyalty of customers through both reactive/ proactive methods that identify the root cause of customer cancellation requests.

You will ultimately tailor solutions to meet customer needs that prevent cancellations and increase loyalty. 

Skills & Experience

  • Retentions experience essential 
  • You will have a positive mind set, be focused and motivated
  • You will have the ability to handle objections and have the resilience to handle problems and think outside the square 
  • The ability to build rapport, utilise negotiation and influencing skills in customer interactions in order to retain at risk customers
  • Excellent written & verbal communication skills
  • The ability to adapt to change with ease and be resilient to cope with challenging tasks

What's on Offer

This is an amazing opportunity to provide exceptional customer service, specialising in Insurance and join a leading Bank.

25/11/2019 $0 CBD, Inner West & Eastern Suburbs 1 Sales
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