Service Designer - User Centred Design, Human Centred Design - Fed Govt

  • Progressive Federal Government Department
  • Initial Contract until 30 June 2020 + Extensions
  • High Performing Dynamic and Creative Team

One of Australia's most reputable Federal Government Departments is looking to engage an enthusiastic and experienced Service Designer who will be responsible for contributing to the ongoing development of service design and user research capabilities in the team, you will also set up and maintain UCD frameworks and documentation. The successful Service Designer will be offered an initial contract to 30 June 2020, plus extension options at a competitive hourly rate.

The successful Service Designer will be responsible for but not limited to;

  • Creating service mapping, journey mapping, service blueprinting, business process analysis, prototyping and strategic design
  • Assisting in the development of a redesigned service proposition
  • Identifying user needs and ensure that the Department understands them and keeps user needs at front of mind when making policy and service decisions
  • Facilitating interviews and workshops with internal and external stakeholders to improve users experience
  • Contributing to the ongoing development of service design and user research capability into the team and ensuring customer empathy is imbedded into the design and delivery of the teams services.

The successful Service Designer must have experience in the following;

  • Minimum of 5 years experience in UCD processes and methodologies.
  • Demonstrated experience in leading service design activities, including user research, contextual inquiry, service blueprinting, mapping of tasks, policies and processes, concept testing and other methodologies
  • Experience in identifying and understanding the correct research or service design methods to support decision making.
  • Demonstrated skill with qualitative and quantitative usability methods, including observing, understanding and synthesising human behaviour and insights.
  • Tertiary qualification in social sciences or a related behavioural science discipline highly regarded

25/11/2019 $0 ACT 1 Design & Architecture
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