Senior Registry Officer - NSW Civil and Administrative Tribunal


Temporary Full Time (Up to 13 November 2020)
Location: Sydney
Clerk Grade 3/4, Salary ($72,418 - $79,297), plus employers contribution to superannuation and annual leave loading

About us

The Department of Communities and Justice (DCJ) supports the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

NCAT deals with a broad and diverse range of matters, from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions.

The Guardianship Division of the New South Wales Civil and Administrative Tribunal (NCAT) makes decisions about people who have a decision making disability. The Guardianship Division determines applications about adults who are incapable of making their own decisions and who may require a legally appointed substitute decision maker.

About the role

Assisting clients to understand the Tribunal process, including encouraging the participation of persons with a disability
Case management - listing and preparing matters for hearing, writing hearing reports for the Tribunal, preparing and sending documents to clients
Contacting clients to determine how they will participate in Tribunal hearings
Complying with procedures and legislation relevant to the Tribunal

Essential Requirements

Experience in identifying client needs in a high volume, frontline operational environment

About you

We are looking for someone who is motivated, takes initiative, has strong customer service skills and an interest in contributing to the rights of people with disabilities. You will:

Be a quick learner and willing to develop your skills and knowledge of legislation, legal principles and procedures
Have strong communication and negotiation skills and enjoy client contact
Have experience working in a high volume environment with set timeframes
Be able to manage your individual workload independently and efficiently
Have an ability to maintain a high degree of accuracy
Like working with others to achieve team and organisational goals

Click here to download the role description.

Applying for the role

To apply for this role you need to submit an application online via

When applying you will need to:

1. Answer the two pre-screening questions below we are looking for you to demonstrate your competency in this focus capability.

Targeted Question 1 - Describe a situation where you had to explain something to someone who had difficulty communicating. How did you ensure the message was understood

Targeted Question 2 - Tell me about a time when you had to determine priorities when scheduling your time. What was the result

2. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Closing date: 8 December 2019 (11.59 pm)

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

The Department of Communities and Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.

The Department encourages applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed, and also advise us of your preferred method of communication.

25/11/2019 $0 Sydney 1 Administration & Office Support
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