Senior Account Manager

2 week paid shutdown this Christmas, Ongoing full time employment, Prestigious contract.

About the business

CIT Solutions is a leading provider of customised training and consultancy services both within Australia and offshore. CIT Solutions has almost 30 years in the learning and development sector and offers training in over 80 subject areas. Our International Portfolio is responsible for international student services, language training and offshore projects. This role sits in the International Language Centre.


About the role

We are seeking an experienced Senior Account Manager to take on a role with a high level government department on a prestigious project. You will need business management skills with strong interpersonal skills (rather than IT or finance project skills).  

Reporting to the Lead - Language and Learning, you will be responsible for managing one of our largest clients and contracts providing language and cultural tutoring services across 28 languages.

Your key duties will include:

  • Fostering and building a culture of "client care", by providing personalised, exceptional, high quality service
  • Proactively recognising client needs and broker appropriate solutions
  • Cultivating, maintaining, building and cementing client relationships
  • Managing client contracts to ensure products and services align with requirements and deliverables are met
  • Managing project based client, subject matter experts and stakeholder relationships
  • Analysing data for trends and writing reports to present results and opportunities to clients
  • Promote a culture of continuous improvements
  • Identifying and support logistics required for delivering on client requirements. This can sometimes mean getting your hands dirty and looking after room bookings, etc if admin support is not available
  • Participating in validation and evaluation processes
  • Ensuring invoices are issued and payments are coordinated


Benefits and perks

  • You will be paid for this Christmas period (2 weeks) during which the company is closed.
  • A welcoming environment with a great culture
  • The salary will be commensurate with the level of the role and the successful candidate's qualifications and experience
  • You will primarily work from the client premises in Forrest, (Canberra, Australia)


Selection Ciretia


  • Deep understanding of client engagement and proven record of building long term relationships with client, peers and tutors
  • Ability to synthesise relevant information on key milestones, success criteria and risks
  • Well-developed negotiation skills
  • Able to solve complex problems and issues
  • Resilience, and the ability and willingness to work in a collaborative, fast-paced environment
  • Self-starter with a solution-focused attitude
  • Strong writing and analysis skills
  • Well-developed organisational skills including time management


Qualifications and Experience

  • A demonstrable track record in successful client and contract management
  • A tertiary qualification in business management or equivalent will be highly regarded and/or substantial Vocational competence
  • Previous experience working with language tutoring/ educational services (desirable)
  • Demonstrated experience in a cross-cultural environment
  • You must have the right to live and work in Australia
  • A security clearance will be highly regarded. If you do not have one, you would need to apply for one upon commencement.


To Apply

Forward your resume with a one page covering letter detailing your suitability for the role, by 11pm AEDT on Wednesday, 27 November 2019.

Please note, interviews will be conducted with suitable candidates as resumes are received.


25/11/2019 $0 ACT 1 Accounting
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