Trade Operations Representative

The position:

An exciting opportunity has become available for someone with a passion for customer service and is looking to take the next step in their career. Our client is looking for a team player to join a small, dynamic team who manage a large portfolio of customers and their general enquiries from order details to stock and troubleshoot enquiries. You will be extremely motivated with excellent attention to detail and the ability to manage relationships with a range of different internal and external stakeholders.

Daily Responsibilities:

  • Order fulfilment and maintenance to ensure service requirements are met
  • Attending to regular phone queries from customers
  • Deliver customer service excellence through effective communication with internal and external customers as well as third party logistics providers
  • Work collaboratively with internal customers to ensure customer requirements are met
  • Assessing and investigating credit requests
  • Wholesale Account Management
  • Executing order management activities accurately in accordance with audit and compliance expectations.
  • Daily Reporting as well as delegated ADHOC tasks
  • Providing support to team members across all portfolios within the Pre-Wholesale Team
  • Flexibility to support and change portfolios and hours as required

To ensure your success you must possess:

  • 3+ years in a similar account focused customer service experience
  • SAP experience
  • Pharmaceutical background an advantage
  • High attention to detail
  • Strong organisational and computer skills
  • Team player
  • Extremely motivated and passionate about career progression
  • Experience working to tight deadlines

About our client:

Our client believes that innovation comes from working in partnership with others. They are innovating to bring therapies to patients that allow them to live better and longer lives and vaccines to deliver overall prevention.

They are proud to be part of an industry that has helped treat, cure and eradicate life-threatening diseases where they play an active role across the Australian healthcare spectrum working with patient organisations and government for the benefit of each patient.

They have an outstanding reputation for excellence in the Research and Development and Manufacturing and Marketing of an extensive range of prescription products. They believe in their people and empower their success through support, education, inspiring managers and a challenging and varied scope of work.

25/11/2019 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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