Support Services Officer

Part time position until October 2020 - 22.8 hours per week, Learn the ins and outs of Local Laws, $66,072 - $71,395 plus super (Pro rata to be applied).

  • Part time position until October 2020 - 22.8 hours per week
  • Learn the ins and outs of Local Laws
  • $66,072 - $71,395 plus super (Pro rata to be applied)


Reporting to the Team Leader Local Laws Business Support, this is an opportunity to provide a responsive range of efficient and effective administrative support services to the Local Laws Department and community




  • Deliver a positive public image and high quality customer service by promptly and courteously answering telephones and counter enquiries.
  • Respond to incoming complaints/concerns from the community, ratepayers, councillors and internal stakeholders.
  • Assess incoming letters of objection in line with Council policies and procedures and legislative requirements.
  • Update and maintain the integrity of systems to corporate standards.


Skills and Experience

  • Experience in a high pressure customer service environment (essential).
  • Proficiency in the use of personal computers and IT systems, including Microsoft Office, Property and Rating, ECM and Weave (essential).
  • Proficiency in the application of administrative procedures, including answering telephone and counter enquiries, preparing standard correspondence, issuing permits and filing (desirable).
  • A sound knowledge or ability to gain the knowledge of relevant Acts, Regulations and Local Laws relating to the functions and responsibilities of the Local Laws Department (desirable).

Employment Requirements

  • Applicants must have the right to work in Australia.
  • Preferred applicants will be required to undergo a National Police Record Check.


How to Apply

Please submit your application online via the Apply button by 11:59pm Wednesday 4 December 2019. All applications must be made via the online portal; no applications direct to the hiring manager will be considered.

Council recognises the benefits of a diverse workforce for its employees and customers.  To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.


Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Check. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.

25/11/2019 $0 Eastern Suburbs 1 Administration & Office Support
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