Account Manager Support - Building Materials and Hardware

Building Materials and Hardware

Accounts Manager Support

Smithfield Distribution Centre, Sydney
Full time

About Us

We are a part of a unique family owned and locally operated company offering branches with a small family-feel, whilst being part of a large national group of companies.

We are part of the largest independent hardware company in Australia with multiple manufacturing sites in each business.

With branches across Victoria & NSW we pride ourselves on our Foundation to Fitout product offering. We are seen to be the supplier of choice across Victoria & NSW, achieving this by ensuring excellent customer service and in-house professional industry knowledge.

About the Role

We are seeking an Account Manager Support team member who would relish supporting our customers and Account Managers, whilst having a team as their backstop.

Whilst the role will report to the Operations Manager and be based at the Smithfield Distribution Centre, you will also be working as a part of the larger business.

You will be highly service focused and ideally will understand building materials, have a passion for timber and hardware, and understand the stages of building.
 

Key duties include

• Provision of day to day support for our Account Managers and customers
• Keying of quotes into our POS programme
• Follow up quotes with customers
• Converting quotes to orders and coordinating deliveries
• Sourcing non-stock products and coordinating delivery if necessary
• Phone sales
• Liaising with suppliers and staff
• Processing paperwork in accordance with Company Procedures

Skills/Knowledge/Experience

• Customer Focus, ability to provide service to all customers
• Ability to use a computer system
• Understanding of mathematical calculations and percentages
• Understand gross profit and mark-ups and freight costs
• Ability to work under pressure
• Ability to work predominantly unsupervised
• Ability to work as part of a team
• Good attention to detail
• Good communication skills both written and verbal
• Hunger to achieve sales and to exceed customer expectations
• Understanding of building process and/or knowledge of building materials and timber required

Our offer to you:

As a family organisation we recognise the importance of family and other commitments offering flexibility to achieve your work life balance. You can enjoy working as a part of a small team within a large organisation offering training, development opportunities and even a day off for your birthday.
We place a high emphasis on Safety, Customer service and a positive working culture, and it is essential that you can work within our Company Values;

• Take Responsibility
• Everyone Contributes
• Grow Together

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace. We conduct random drug and alcohol testing.