Business Support and Improvement Officer

Casual position, Be part of a dynamic Parks and Infrastructure Department, $33 per hour plus super.

  • Casual position
  • Be part of a dynamic Parks and Infrastructure Department
  • $33 per hour plus super


Reporting to the Senior Coordinator Business Support and Improvement, this is an opportunity to be a part of a highly valued team who are the face of the Parks and Infrastructure department and work across both depot sites to support the department, and organisation, to achieve its business objectives and improved customer satisfaction.



  • Receive and resolve a wide range of customer enquiries via phone, email or in person and taking a proactive approach managing customer expectations and requests involving Parks and Infrastructure.
  • Exercise a high degree of resourcefulness and innovation to help the teams identify opportunities to change processes and leverage off available technology to improve our customers and staff experience.
  • Ensure our customers receive a first response within 10business days and ensure they are regularly provided progress updates during the life of their requests
  • Aim to reduce unnecessary customer follow up or contact to the department by continuing to look for ways to better inform our customers and staff to avoid them having to make repeated contact for information
  • Use Councils corporate systems to ensure requests are efficiently managed and corporate data and information is accurately updated, stored and accessible.
  • Assist teams to document work processes under the guidance and support of the department Business Analyst and Senior Business Support Officer.


Skills and Experience

  • Relevant experience in office administration, business support, customer service and/or executive assistant roles essential.
  • Extensive experience delivering high quality customer service via a range of channels and demonstrating a strong customer focus essential.
  • Highly developed verbal, written and liaison skills including the ability to communicate with a broad range of people from diverse backgrounds and capacity to deal with conflict essential.
  • Flexible, solution orientated approach with the ability to problem solve and offer innovative ideas and opportunities to improve business processes for better customer outcomes desirable.


Employment Requirements

  • Applicants must have the right to work in Australia.
  • Preferred applicants will be required to undergo a National Police Record Check.


Council recognises the benefits of a diverse workforce for its employees and customers.  To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.


Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Check. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.


Who are we

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.  We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - its a great time to join Boroondara!

25/11/2019 $0 Eastern Suburbs 1 Administration & Office Support
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