Returns Coordinator

BlackMilk Clothing is an Australian fashion label famous for one-of-a-kind prints, unique licensed collaborations and innovative designs. Born here in Brisbane, we design and manufacture most of our gear right here at our Banyo HQ. Over the last 10 years BlackMilk has metamorphosed into a global brand, shopped online by fashion lovers all over the world. Our passionate team shares a commitment to building genuine customer relationships and creating a community where people can bond over their love of clothing (and BlackMilk of course!). We are seeking a talented Returns Coordinator to join our awesome team.

In this role your key duties will be:

  • Determining eligibility & processing of returns against policy guidelines
  • Email customers to notify of outcome of returned item(s) as appropriate
  • Utilising our ERP to process refunds, issue paypal invoices 
  • Coordinate garment repairs and escalate customer complaints 
  • Physical management of returned items and return to stock as appropriate
  • Investigation of missing stock and conduct physical stocktake as required
  • Report on returns to Warehouse Manager
  • Work as part of the Production Quality Control team to assess finished garments against quality standards
  • Tag, bag and barcode stock
  • Complete any other ad hoc duties as required

To excel in this role, you will have: 

  • Extreme attention to detail, thoroughness & drive to always achieve 100% accuracy
  • Computer savvy with intermediate MS Office & Google Suite skills
  • The ability to show initiative and work autonomously
  • Excellent organisational and time management skills
  • Strong communication skills, both written and verbal
  • Enthusiasm for the task at hand and helping the team to achieve its goals
  • Safety focused

What's in it for you

  • The opportunity to learn and further develop your career within a great company
  • Exciting and fast paced environment
  • Dynamic team full of awesome and talented people
  • A job you will love, where no two days are the same

25/11/2019 $0 Brisbane 1 Manufacturing, Transport & Logistics
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