Trade Customer Service Advisor

Momentum Consulting are working with a global leader in the pool industry, operating in 45 counties and manufacturing locally in Australia, who are looking for an After Sales Customer Service Administrator to work in the Dandenong trade centre.

Your new role:
In this fast-paced role, you will be responsible for answering a high volume of emails and calls, customer service, troubleshooting customer issues, scheduling technicians and data entry.

Key Accountabilities:

  • Communicating with trades customers face to face, via email and phone
  • Data entry, and updating customer records using ERP system
  • Troubleshooting technical issues, and scheduling technicians
  • Order entry, invoicing and processing of credits
  • Some manual handling of products - lifting up to 15kg

To be considered you MUST have:

  • Proven experience working in a high-volume customer service role
  • Outstanding customer service skills and problem-solving ability
  • Experience working in hardware/home improvement or air conditioning industry is highly regarded
  • Demonstrated experience using ERP systems and MS Office package
  • Ability to lift 15kg
  • Outstanding written and verbal communication skills
  • Ability to work rostered 8-hour shifts between 7:30am and 5pm

25/11/2019 $0 Bayside & South Eastern Suburbs 1 Call Centre & Customer Service
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