Universal Media Co (previously Universal Magazines) is one of Australias largest innovative media companies with a range of popular magazines, websites, social, and video brands.
Our subscribers are very important to us and join through both the magazines and our e-commerce store making it one of our most important digital assets. If you love media, marketing, e-commerce, and helping hundreds of customers every day youll excel in this role.
The two key aspects of the role are marketing and customer service. The main focus of the subscription department is to grow our subscriber numbers and retain our current base and you will play the lead role in delivering our multiplatform retention and acquisition marketing campaigns to achieve key targets. At the same time, each day more readers email and call us to take up subscription offers. You will be responsible for providing customer service to these readers.
This is a big role for a driven individual who loves marketing, helping people, meeting targets and the detail involved with administration. This year we will relaunch our e-commerce store, making this a great time to join the team and contribute to this important project.
What you will do:
Devise exciting offers for each title and push them to market through all channels to acquire new subscribers
Write and brief attractive creative that reflects the brand and offers
Execute the renewal program for each title and track retention rates
Provide fast, reliable and high-quality customer service to the customers calling and emailing with subscription enquiries.
Enter orders via phone or email and process any adjustments or cancellations.
Update the e-commerce website with new magazine issues and offer landing pages.
Work closely with the subscriptions team, providing them with general support, dispatching orders and carrying out ad-hoc admin tasks.
What we are looking for:
Excellent written, communication and interpersonal skills
Demonstrated digital skills. E-commerce and/or other experience updating websites is preferred
Strong creative and marketing eye and an understanding of digital marketing channels
Experience delivering great customer service. Call centre experience and/or administrative experience, especially within a similar role is an advantage.
Experience with the SubsPlus database would be an advantage, but on-the-job training will be provided.
You must be reliable and have good organizational skills with the ability to work in a deadline-driven environment and have great attention to detail.
You must be self-motivated and able to work well within a team as well as autonomously to achieve weekly KPIs and targets
You must have an adaptable and flexible work approach as priorities change
A natural flair for sales and marketing is an advantage.