Leader, Client Services

  • Fixed term (temporary) 6 month full-time opportunity from late January to July 2020
  • Located in Nowra
  • Salary from $110,745 plus super
  • Take the next step in your career leading an experienced customer-focussed team as you support Local Government

About Us

The Office of Local Government (OLG) is focused on strengthening the system of local government across NSW. OLG works collaboratively with the local government sector and other stakeholders to implement solutions that will support local councils to deliver the services and infrastructure that their communities need, both now and into the future.

OLG’s location in Nowra offers the advantages of a regional location close to the beach and southern highlands, while also providing diverse, interesting and challenging work.

About You (and The Role)

The OLG has an opportunity within their Strategic Services Team as a Leader, Client Services.

As Leader, Client Services you will lead a small experienced team who are responsible for providing timely administrative support within the organisation to ensure efficient day-to-day operations. Your strong work ethic, well-developed ability to effectively manage people, strong writing skills  and experience with electronic document management systems will be key to your success in this crucial role. This role will see you:

  • Oversee workflow and document management systems and the assessment and preparation of correspondence
  • Lead and direct staff including assigning work, reviewing and providing feedback on work performance and supporting staff with their professional development goals while encouraging a constructive and satisfying working environment
  • Participate in, and where appropriate lead, multidisciplinary cross agency projects to achieve high quality outcomes

To be successful in this role you will understand of the mechanisms of government and be able to effectively lead and manage a team of staff, ensuring effective delivery of high quality correspondence in a high volume work environment. You will have experience in developing and maintaining effective partnerships with professional stakeholders to achieve quality business outcomes.

If you have the skills and experience we are looking for, then we want to hear from you!

Please express your interest in the role by submitting your CV, along with a brief cover letter outlining your skills and suitability for the position, by 11.55pm Sunday 1st December 2019.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next twelve months.

Our commitment to flexible working

The Planning and Environment Cluster is committed to ensuring the sector reflects the NSW community it serves. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

Our commitment to diversity

The Planning, Industry and Environment Cluster strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disabilities.

25/11/2019 $0 Wollongong, Illawarra & South Coast 1 Call Centre & Customer Service
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