Academy Duty Manager

Join a World Class Academy, delivering elite Ballet training to Queenslanders, Support the smooth and efficient operations of Queensland Ballet Academy, Work within a collaborative team environment.

POSITION PURPOSE

The Academy Duty Manager is a key member of Queensland Ballet Academys front of house operations, who works toward ensuring that Academy facilities are maintained in the best possible condition, upholding the utmost professional standard for a World-class Ballet Academy.

The Academy Duty Manager ensures the smooth and efficient running of the Academy building by providing hands-on management of all Academy maintenance and cleaning,

This role requires a professional individual who is able to confidently liaise with a range of stakeholder groups, including members of Queensland Ballet Academy Artistic and Business teams; Kelvin Grove State College staff; current, future and past parents/carers and students and Academy teachers.

REPORTING RELATIONSHIPS

This role works closely with the Academy team and reports to the Head of Precincts and is expected to work under limited supervision.

ABOUT QUEENSLAND BALLET

Queensland Ballet is a vibrant, creative company which connects people and dance across around the world and nurtures emerging local talent by presenting exciting new works in an intimate studio series. With a culture of creativity and collaboration, complemented by an active program of engagement with our communities, Queensland Ballet has become the central hub for dance in the State. Our dancers are acclaimed for the technical excellence and versatility, and our annual program offers diversity in style, audience focus and geographic reach, with performances in Brisbane, tours around Queensland, Australia and the world, and a far-reaching community engagement program: creating magic, enriching lives

The facilities at Queensland Ballet Academys new home at Kelvin Grove State College will allow the Company to offer a full range of academy training and community access programs, including public dance classes. We are committed to providing a pathway for young talent through our Academy programs and dedicated to the pursuit of artistic excellence, dance education and innovative presentation of classical repertoire. With bold and confident ambitions for the future, including a three site: one vision strategy for our home infrastructure, we proudly build upon the legacy of many creative and gifted artists and arts-enablers who have been part of the Companys rich history since 1960.

In conjunction with Kelvin Grove State College, Queensland Ballet Academy seeks to provide an environment that fosters personal growth, and technical skill development, where each individual dancer will be part of an ecology of excellence that develops artists within a unique framework that centres on outstanding ballet training and parallel academic studies.

PRINCIPLES OF COMMITMENT

With bold intentions to be unconstrained we will create magic and enrich lives by delivering across four core pillars: Artistic, Academy, Arts for All and Cultural Spaces.

Influenced by five principles of commitment, all that we do and all that we are will remain true to the four core pillars:

  1. World class in all that we do We will connect with international best-practices to inspire impactful excellence on stage, in studio, in business and in community.
  2. Creative in every endeavour We will nurture our artform, artists, students and arts workers by remaining nimble and open to possibilities.
  3. Queensland in our hearts We will celebrate our growing state and share its developments and spirit on the world stage.
  4. Wellness across society We will research, develop and deliver initiatives that positively impact all dimensions of wellbeing; social, cultural, emotional, physical, environmental and intellectual.
  5. Sustainable practice We will build a resilient business of ballet that anchors all of ballets potential in longevity and legacy.

RESPONSIBILITIES

Duty Management

  • Provide exceptional customer service at all times
  • Be professionally presented at all times - ensure a clean, neat appearance at all times, wearing the Queensland Ballet uniform as required.
  • Communicate effectively with all staff and members, handling customer complaints and requests cooperatively and efficiently.
  • Maintain a working knowledge and understanding of the Academy and KGSC Emergency Action Plan and Child Safe Policies and Procedures
  • Act as chief warden in an emergency, ensuring thorough knowledge and understanding of all safety and emergency evacuation procedures, evacuating the Academy if required.
  • Perform First Aid to the level at which you are trained and qualified.
  • Read and keep up to date with area communications, manuals and memos that are relevant to the Duty Manager responsibilities.
  • Ensure the Academy is always presented in a clean and tidy manner.
  • Perform Cleaning and Maintenance duties as outlined in the Queensland Ballet Academy Cleaning Specification, studios and general use facilities.
  • Perform other duties during shifts to support Academy administrative staff.
  • Report to the Head of Precincts or relevant area supervisors on any issues that arise on your shift.
  • Comply with Queensland Ballets policy and procedures for safety, training, conduct, document control, processes, procedures and customer complaints.
  • Comply with and implement applicable legislation, codes and policies including anti-discrimination and Work Health and Safety, as well as take reasonable care for your own health and safety, and for the health and safety of others.
  • Co-operate with Queensland Ballet and KGSC with respect to all legislative work health and safety requirements.
  • Show enthusiasm and initiative, always acting in a mature, reliable, collaborative and professional manner towards all Academy staff, students and patrons.
  • Model effective problem solving and conflict negotiation, through active listening that ensures an objective, responsive, and non-judgemental response to all situations.
  • Punctual in both attendance on shift and attendance at staff meetings.
  • Manage car parking for events and dual hirers.
  • Provide lunchtime and adhoc relief to the Receptionist as required answer incoming calls, maintain administrative databases, receive visitors to the building, respond to general enquiries from the public, suppliers and patrons, and provide a high level of administrative support to other members of the Academy team, as required.
  • Flexible to work early mornings, evenings and weekends in an effort to share the workload or relieve team members on leave.
  • Work as a member of a small team of Front of House staff for Queensland Ballet Academy performance nights/days as required.
  • Perform other duties as required.

SELECTION CRITERIA

  1. Minimum of 2+ years experience working in a maintenance/cleaning capacity within an educational environment.
  2. High level interpersonal skills in dealing with a variety of key stakeholders, including parents and students, combined with the ability to ensure confidentiality and privacy at all times, working in line with government child protection policies and procedures.
  3. Ability to work independently and multi-task, with proven experience in effectively managing competing priorities, deadlines and multiple diaries.
  4. Competent in the use of Microsoft office (Word, Outlook, Excel, PowerPoint) and comfortable with various database management tools and technologies.
  5. Demonstrated ability to handle business matters courteously and professionally, at all times ensuring a customer focus and a proactive approach.

DESIRABLE ATTRIBUTES

To successfully fulfil the role, it is desired that the successful candidate also demonstrates the following:

  • An understanding/familiarity with the professional arts industry, dance and a passion for the creative industries

GENERAL INFORMATION

Recreation Leave
20 working days per year (pro-rata)

Personal/Carers Leave
Ten working days per year (pro-rata)

Probationary Period
Six months from commencement.

Hours of Work
Duty Manager shifts are nominally 6.00 am to 2.00pm or 1.00pm to 9.00 pm, Monday to Friday but the appointee may be required to be available to outside of these hours and on weekends as required.

Salary
Salary will be negotiated with preferred candidate. Superannuation is paid into the superannuation fund of your choice, currently at the rate of 9.5%.

BENEFITS

Queensland Ballet provides a supportive and collaborative team environment combined with the opportunity to play an integral role in a dynamic and progressive organisation that is paving the way for the future of Ballet in Queensland. Our employees have access to weekly dance classes and various other health and well-being initiatives.

APPLICATION PROCESS

Applications close 5pm Monday 16 December 2019. Applications received after this time may not be considered. Referees will be sought from candidates following the interview process. Unsuccessful candidates will be notified via email on completion of the recruitment process.

Queensland Ballet is committed to providing an inclusive and child safe environment that is free from Workplace Harassment, Sexual Harassment and Bullying. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records and reference checks (as we see fit) to ensure that we are recruiting the right people.

To reflect the diversity of the communities and people with whom we engage, we seek to hire a workforce that is both representative and diverse. With a focus on inclusion, accessibility and flexibility, we are committed to supporting you in your career with Queensland Ballet.

25/11/2019 $0 Brisbane 1 Advertising, Arts & Media
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