Customer Services Officer

BNK Bank

 

Customer Services Officer 

Business Overview

BNK Banking Corporation Limited (BNK) is a newly launched technology-enabled challenger bank, offering simple and honest banking products. As a result of a recent merger with leading aggregator Finsure, the Group now has a strong national distribution network combined with a dynamic product manufacturing capability that supports our growth strategy. We are the new approach to banking in Australia, with transparent bank practices and a straightforward approach to our customers and their money. 

 

The Role

The primary objective of the role is to put the customer first and support the BNK strategy by:

Living the organisational values, delivering exceptional service to BNK customers and being open to training and development to continually expand knowledge and skills.

The role is an integral part of the Operations team and has the flexibility to encompass other tasks and duties within the individuals level of competence, as well as taking part in one off or ongoing projects that are important to their area.

 

Key Responsibilities

  • Forming connections with customers by bringing personality and enthusiasm to every interaction
  • Set up and management of the lifecycle of all product types (Savings, Business & Term Deposit Accounts)
  • Assistance with payment processing, management and investigations
  • Internet and phone banking account creation and administration
  • Specialised account management
  • Educating and guiding customers to utilise digital platforms
  • Responding to customer telephone calls and assisting with customer enquires

 

Essential Skills and Criteria

  • Minimum of 12 months banking/financial services experience
  • Customer focused with a proven record of delivering valuable customer experiences
  • Educating customers and explaining complex information in simple terms
  • Working with technology across multiple platforms while speaking on the phone
  • Intermediate Excel skills
  • Possess strong attention to detail and an eye for improvement opportunities
  • Possess strong numeracy skills
  • Possess superior verbal and written communication skills
  • Be someone who is accountable and takes ownership
  • Be flexible and open to change
  • Be an upbeat, genuine and "can do" personality who strives to go above and beyond
  • Be a collaborative and supportive team player

 

 

 

 

25/11/2019 $0 Perth 1 Call Centre & Customer Service
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