Customer Service Engineer

About KUKA:

KUKA AG is an internationally active company with sales of around 3.5 billion euro. Every day,14,200 KUKA employees at our headquarters in Augsburg and around the world work to ensure that we remain one of the worlds leading suppliers of intelligent automation solutions. Our international customers come from, among other sectors, the automotive industry and general industry. KUKA offers you everything from a single source: from the individual components to fully automated systems.

Your New Role:

Reporting directly to Customer Service Manager, this role will be primarily responsible for undertaking field services attending to breakdowns, planned maintenance, and Hotline support over phone and email offering high quality responses to technical enquiries from customers. The role also involves providing technical training and/or programming support to system integrators and end customers for various industrial applications.

Your responsibilities

• The role is required to undertake Hotline support over phone and email offering high quality responses to technical enquiries from customers and take appropriate escalation process to ensure responding in timely manners. This includes after hours for key customers.
• The role involves providing technical training and/or support system integrators and end customers with programming various industrial applications.
• The role will be required to visit sites for attending breakdowns and planned maintenance field services.

What Youll Bring to the Table:

        The candidate must be professional, result-oriented with proactive attitude toward solving customers issues and be able to clearly communicate to customers.

         You must have a relevant engineering qualification

• Practical industrial experience in manufacturing automation and/or robotics applications is preferred.
• The candidate must be able to travel and have the right to work at sites across all states in Australia and New Zealand.
•  Experience in maintenance of Siemens MED AX systems or in KUKA mobile robot applications is preferred.

• Culture and benefits for you:
• At KUKA we work hard for our customers, yet we recognize the importance of a work life balance and supportive work environment.  Our people are encouraged to be creative and flexible in their work which stimulates an energetic and dynamic environment. We offer our staff a competitive salary, an individual training and development plan, the opportunity to work in a growing international company.