Customer Service - Call Centre

Fun and Progressive Company, Competitive salary and benefits, Attractive rewards and recognition program.


Customer Service Representative (Care Coordinator )

What you'll love about working at Afea:

  • Annual Leave loading 
  • Positive and nurturing culture 
  • In-house training and career development
  • Mindfulness sessions and self-care program
  • Making a meaningful impact in the community
  • Fun social events and team bonding activities
  • CBHS Corporate Health Insurance discount for Afea employees
  • Recognitions, rewards and mentorship from exceptional leaders       
  • Modern, purpose-built office overlooking Lane Cove National Park

As a Care Coordinator, you will find yourself:

  • Coordinating and actioning all client services
  • Handling all client requests in line with Afea policy and guidelines
  • Building and maintaining stakeholder relationships based on trust
  • Managing client enquiries, incidents, complaints and feedback
  • Scheduling valuable services as per client care plans and budget
  • Working closely with internal and external stakeholders to assist clients
  • Educating clients on available services that may help improve client health outcomes

We feel its great if you already possess:

  • A Responsive and pro-active mindset 
  • Outstanding relationship building skills 
  • Strong verbal and written communication skills 
  • Sense of ownership and the drive to achieve high client satisfaction
  • Ability to manage multiple and conflicting priorities 
  • Responsible and mature outlook with high work ethics 
  • Solid presentation, great organisational skills and exceptional attention to detail


About Us:

We pride ourselves on our Vision, to be the most Trusted home care provider and our Mission to Empower People. Through our transparent approach, the power of our smiles and the clinical know how, we aim to make a real difference in the lives of people in our community. Joining the team at Afea means you will be joining a rapidly expanding organisation with opportunities for ongoing development for driven and ambitious individuals. We look forward to hearing from you!


12/11/2019 $0 North Shore & Northern Beaches 1 Call Centre & Customer Service
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