Customer Service Representative - up to 8 Months - Part Time

Customer Service Representatives - Part Time - Temporary (up to 8 months)
Location - Singleton

About Service NSW
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience

Established in 2013, and tasked to make it easier for community to do business with Government no matter where they live, Service NSW continues to establish and expand its network of online and phone based services, as well as rolling out an innovative network of one-stop shops in metropolitan, regional and rural locations throughout New South Wales.

The Service NSW team is committed to making a difference, and we continually calibrate our work against the core values of passion, teamwork and accountability to ensure our focus is always on the customer.

Requirements of the Role:
Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
Liaise with agencies regarding the referral of complex enquiries and transactions.
Perform administrative activities to support the provision of service delivery.
Acknowledge, resolve and record customer complaints and escalate any unresolved issues.
Undertake routine system searches, input and extract data using available computer systems.
As a service centre team member, perform work as required in line with capabilities to contribute to the success of Service NSW objectives.
Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Contribute to the development of new ideas, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace

Hours of Work:
Operational hours from 9am to 4:30pm
Part Time 20 hours per week (4 hours a day over a 5 day rotating roster)
You will be required to work one Saturday a fortnight
Flexibility is required to work on a rotating roster between the Service Centres operational hours

Package includes a base salary range of ($61,554- $75,064), plus employer's contribution to superannuation and annual leave loading.

Please note that your employment at Service NSW is subject to a Criminal Records Check.

Applications Close: Thursday 21st November, 2019 @ 11.59pm

When applying you need to:
Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

Additional information:
Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 12 months. Employment to Service NSW is subject to a satisfactory national criminal record check.

Service NSW is passionate about building a culture that values and supports diversity and inclusion. Service NSW encourages applications from people with disability, Aboriginal and Torres Strait Islanders, LGBTQI and people from culturally and linguistically diverse backgrounds.

12/11/2019 $0 Newcastle, Maitland & Hunter 1 Call Centre & Customer Service
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