Customer Service Manager

Were a small established manufacturer with a rapidly growing online business both nationally and internationally. Based on the Northern Gold Coast, we have a position available for a Customer Service Manager

Outline of the role :

Receiving and directing incoming calls

Product/Technical assistance

Creating & maintaining product documentation

Processing and invoicing sales orders

Logistics / freight pricing, booking and freight management

Customer service (phone and email) for 2 online websites and a wholesale business

Compeditor analysis / market analysis

Online marketing including Google Adwords, Google shopping, Amazon and blogging

Management of online marketplaces (Amazon, Ebay and Direct websites)

Project activities


Experience with the following computer programs is required:

Microsoft Excel

MYOB (other accounting packages will be considered)

Adobe Photoshop / InDesign (not essential but desirable)

E commerce platforms such as Bigcommerce, Magento or similar

Experience with SEO, Google Adwords and online sales channels such a s Amazon and Ebay highly regarded

This role involves the daily use of a number of other web based software packages and is always changing. You will need to be able to embrace new technology and learn new programs quickly. Experience selling online, specifically eBay and E-commerce software experience is highly regarded as the role has grown significantly in this area.

Working hours are flexible but generally will be 5 days a week from 8am 4pm. No weekend or after hours work is required but you must be available to work throughout school holidays.

Working as part of a small team youll take charge and keep daily activities on track but also provide assistance with project activities such as new product development and marketing.

We are looking for a highly organised and motivated individual with a can do attitude. Your background is not as important as your attitude and personality. This role is not for someone seeking a steady routine or supervised direction, youll need to manage your time well and think on your feet. Mature applicants from real estate, medical or service based industries would be well suited.

You must be eager to learn, self-motivated, articulate and have a real customer service ethic. Applicants with experience in marketing would be well regarded.

We are a manufacturer of niche products in the building materials sector. You will be dealing with a predominately male customer base so you must be articulate and display confidence and maturity this is not a message taking role. You will be expected to learn the technical aspects of our products and provide advice to both customers and resellers over the phone and via email.

Due to the high level of applications, we wish to thank you for your interest and only successful applications will be contacted. No agencies please.

12/11/2019 $0 Gold Coast 1 Administration & Office Support
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