Service Coordinator

Tight knit Service Coordination team, Friendly working environment, Danish family owned international company.


Headquartered in Hilleroed, Denmark, FOSS is an international family-owned company providing analytical equipment that helps to improve production processes and product quality in food, agricultural and other industries.


We are looking for a talented Service Coordinator

Would you like to take on an influential role as a Service Coordinator and embark on an incredible and challenging journey


Then this is your opportunity to be part of our highly skilled and ambitious team!


FOSS is growing fast and you will play an important role in making the success continue.


The job

You will be based in our head office in Mulgrave, Melbourne, coordinating our team of Service Engineers and Applications Specialists that provide support to our customers in the Raw Milk Testing, Dairy, Wine, Meat, Grain, and Feed & Forage markets. 

We provide routine and ad-hoc maintenance services to a large installed instrument base, throughout Australia and New Zealand.


Primary tasks

Liaising with the Team Leaders and Service Manager to provide the best support possible to our customers.


Planning & scheduling of preventative maintenance, breakdown repair work and instrument installations.


Answering customer phone calls


Creation of service requests/orders in our SAP/Salesforce CRM


The qualities:

We need a team player, prepared to act as back up for colleagues when needed


Very customer focused


A good verbal and written communicator, as you will be dealing with a wide range of customers


Strong organisational skills


Calm under pressure


The ability to work independently


Previous work as a Service Coordinator


Experience with Salesforce/SAP CRM and ERP systems would be considered an advantage


Fluency in English


Experienced user of MS Office applications


Experience with Business Intelligence software would be considered an advantage


Key selection criteria

  • We are looking for a highly self-motivated and enthusiastic candidate, capable of working unsupervised.
  • We expect you to have strong communication abilities, both written and verbally, to be able to communicate across the different levels of our customers organizations or ours.
  • You are talented at building strong relationships both internally and externally, and are familiar with good customer service ethics.  
  • You are detail oriented, organized and systematic with good planning skills, with a capacity to perform in a fast-paced environment.


Please describe in 250 words or less, examples where you have demonstrated each of the key selection criteria above.


We offer

We offer a challenging job in an international and innovative organization. We are market leaders within our field and very proud of the results we deliver.

At FOSS, you will get the opportunity to work with the most advanced technology, competent colleagues in a growing and highly successful company.

Our work is based on trust and working in teams, and you can expect to enter a great working place where you can bring your ideas to the table and make a difference!

We will provide you with software training and you can expect an attractive salary combined with bonus scheme and Superannuation contribution.


If you are interested in the position, please Send your Cover Letter

We conduct interviews on an ongoing basis, so apply as soon as possible since we are looking for a candidate who can step in soon!

All applications for vacant positions will be welcomed and considered on the relative merits of the applicant against the role profile for the position regardless of race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, family status, age, or religion.


FOSS is the worlds leading producer of innovative analytical instruments that monitor and control food quality. We provide solutions that improve customers business by running a sustainable and profitable operation while helping deliver high quality products for consumers.

We live in a world with a fast growing population and to meet the growing demand for food, the global food production will have to increase by 60 per cent by 2050. The worlds population is becoming wealthier and the global middle class is growing, which create new food demands. This means the food producers need to find smarter ways to make the best use of our valuable resources and to eliminate food waste. At FOSS, we have the know-how to help companies address these global trends and turn them into opportunities in a way where sustainability and good business go hand in hand.

The family-owned FOSS Company was founded in 1956. FOSS headquarters are based in Hillerd, Denmark and development and production takes place in Denmark and China. FOSS products are marketed and sold through a global network of sales subsidiaries in 30 countries. FOSS employs around 1,400 highly qualified employees worldwide

12/11/2019 $0 Eastern Suburbs 1 Call Centre & Customer Service
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