Made-to-Measure Menswear Showroom Manager - Canberra

ABOUT US

InStitchu is Australia's leading custom, tailored menswear brand providing luxury, made-to-measure garments at an affordable price.

Our vision at InStitchu is to reinvent menswear- we are bridging the gap between technology and a traditional retail experience. We have critically assessed the way men traditionally shop, innovating and simplifying the process through technology

With showrooms across Australia and the US, we are bringing our customers signature old-world tailoring aesthetic, combined with the latest technology.

ABOUT THE ROLE

This role is great for somebody who is looking to expand their managerial experience in a fast-paced and high-growth retail/menswear fashion environment.

As a Showroom Manager for InStitchu, your role will include but not be limited to:

• Managing a team of stylists/ fitters and overseeing the day to day running of our showroom.

• Tending to walk in customers, maintaining the appearance of the Showroom, order management and arranging bookings. Bookings include taking all customer measurements, assisting customers with the designing of their garments (using our online design tools), inputting their orders, and consistent customer communication and follow up.

• Managing all showroom operations and monitoring staff performance

• Measuring and providing customers with style advice during bookings at the InStitchu Showroom, at marketing/promotional events

• Learning how to fit and style customers

• Cultivate customer relationships to create loyalty and foster brand ambassadors through always having a customer-centric approach via showing enthusiasm and understanding for the product and brandthis will go hand in hand with providing a memorable customer experience and streamlining every positive aspect of the InStitchu experience

• Completing admin and ensuring that processes and procedures are stuck to

• Ensuring that customers are up to date on the status of their order when remakes or alterations are necessary

WHO ARE WE LOOKING FOR

We are looking for a Showroom Manager who is eager to join a young and vibrant teameach day will be varied and different, and you can expect this role to be anything short of mundane!

The ideal candidate will:

• Be highly organised with a sense of style

• Be emotionally intelligent, have a high level of people skills with an uncanny ability to anticipate customer needs and wants before they arise

• Have previously managed and worked in a face-paced environment where customer service is the number one focus

• Have a background in hospitality/a role where theyve had implement their passion for delivering a exceptional customer service experience

• Be a product expert who demonstrates exceptional understanding of fashion trends

• Have a high level of ownership, accountability and initiative

• Have a keen understanding of products, fit, and fit processes

• Have excellent written and verbal communication skills; this is required to convey a compelling friendly and positive attitude via email and telephone

• Have the ability to turn negative customer sentiment into a positive interaction through patience, diligence and genuine desire to help

• Possess strong organisational & responsive problem-solving skills

• Be an excellent multi-tasker that can manage multiple bookings without errors

Finally

      Experience as a tailor or in a retail shop would be beneficial but not essential

      We are looking for a candidate with at least 1 years management experience in the retail sector

      A fashion or design background is beneficial but not essential.

If you are excited about this opportunity and are looking to join a dynamic team, and a fast-growth role, we would love to hear from you!