Scheduling Officer

Sunbather have been a market leader in the swimming pool industry for over forty-five years.  Our business is about saving energy, heating pools, and providing a solution-based service to our customers. A national footprint of offices ensures a diverse, dynamic team of people, all passionate about our industry and workplace, with a key focus on innovations and constant improvements.

Our head office on the Mornington Peninsula is looking for a Scheduling Officer to join our customer service team. This is a 12 month maternity contract role and is available for immediate start.

We require an action focussed team member to complete the following key job tasks:

  • Management of Installers and sub-contractors
  • Scheduling of installations and servicing
  • Proactively communicating appointments with trade and retail clients
  • Efficient and accurate Data Entry
  • Liaising with sales team in relation to timing/quoting of jobs where necessary
  • Invoicing and stock allocation post-installation
  • Troubleshooting of issues post-installation (training provided) and scheduling call backs as required
  • Maintenance of relevant databases to ensure job history is documented accurately
  • Supporting team members or departments as required

About you:

  • Prior experience within a Customer Service/Scheduling Role
  • Capacity to learn technical processes (Full Training Provided)
  • Proficient in Microsoft Office
  • Organised and mature minded
  • Be consultative, decisive, clear with your instructions, and have a strong eye for detail
  • An ability to prioritise tasks and find a solution quickly
  • Ability to thrive under pressure whilst remaining calm
  • Passionate about producing work to high standard
  • flexible and happy with a variety of tasks
  • Reliable

We are offering an encouraging and flexible working environment. Within this role you will be strongly supported by the Customer Service team and Senior management to assist you in your development.

12/11/2019 $0 Mornington Peninsula & Bass Coast 1 Administration & Office Support
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