Advisor: Future Student Enquiries

Based in the Communications and Marketing Unit, located at 101 Currie Street, Full-time, fixed term contract to 19 June 2020, Be part of a fast-paced and committed team.

About the Job

You will act as the central point of contact for prospective students who are interested in pursuing an undergraduate or postgraduate program of study here at UniSA. You will respond to enquiries across a range of channels including phone, email and face-to-face, providing comprehensive information about programs and the admissions process. You will also have a specific focus on converting prospective student leads into applications through a pro-active lead management approach.

Skills and Experience

You will have previous experience in a customer service or sales-related environment, along with a genuine interest in and passion for the tertiary aspirations of prospective students. Your excellent interpersonal skills and ability to build a strong rapport with clients over the phone will ensure your success in this role.

In addition, you will also have strong administrative skills and experience with a customer relationship management system, along with the ability to accurately enter data into a range of systems. You will be a natural problem-solver and thrive in a fast-paced, challenging work environment.

A University of Enterprise

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on Offer

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.

We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.


Applications close: 11.30pm Wednesday 20 November 2019

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. This role will require the successful candidate to hold a current WWCC Child-Related Employment Screening assessment.

12/11/2019 $0 Adelaide 1 Call Centre & Customer Service
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