Initial contract until June 2020 + extension options
Excellent team environment
One of Australia's most reputable Federal Government department's is looking to engage multiple enthusiastic and experienced User Researcher/ Service Designer to work collaboratively with the Departments stakeholders to identify opportunities for improvement in service design concepts and overall user experience.
The successful User Researcher/ Service Designer must have experience in the following;
Experience in a concept/user experience lab or Social/Market Research environment
Ability to identify user needs and ensure that your team understands them and keeps user needs at front of mind when making product and prioritisation decisions
Ability to plan and conduct a range of research including contextual inquiries, depth interviews, diary studies and others as required
Ability to articulate clear and actionable insights and recommendations, and in multiple ways (such as service maps, customer journeys etc)
Demonstrated data analysis skills
Demonstrated collaboration, presentation and communication skills and ability to work with all stakeholders
This is a rare opportunity for a talented and highly motivated User Researcher/ Service Designer to join a reputable federal government department working on high profile national digital transformation program of work. Initially, there will be a 7 month contract on offer plus a possible extension option.
12/11/2019$0ACT1 Design & Architecture
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