General Manager Customer Experience

Direct Report to Chief Executive Officer, Strategic Leadership Opportunity, Drive Customer Advocacy.

Being a part of the Horizon Power team is about building a better future for regional Western Australia. Every day Horizon Power supplies electricity to over 110,000 residents and 10,000 businesses in remote and regional Western Australia. Spanning a service area of 2.3 million square kilometres, we are responsible for the largest geographical catchment of any Australian power provider.

We are passionate about delivering customer-centric energy solutions that drive regional growth, vibrant communities and ensure our customers, including those in some of the most isolated and remote communities in the world, receive cleaner, safe and reliable power.

As a member of the executive leadership team, reporting to the CEO, you will develop and lead a high performing team that is customer-centric and drives results with a focus on delivering a sustainable and efficient organisation. Your operational responsibility will include driving customer advocacy whilst developing and implementing end to end customer frameworks, processes and systems. This role will be a key contributor to the creation of new and invocative solutions, services and products.

We are seeking a highly capable leader who can develop a culture of collaboration and accountability, across a multi-disciplined and geographically dispersed organisation. A key focus will be on developing a high-performance culture with engaged teams that are connected through their ambition to help the communities within which Horizon Power operates.

Applications are sought from individuals who have demonstrated success in senior leadership positions within fast paced customer focused organisations or roles. Exposure or experience to regional areas and environments undergoing significant transformation will be well regarded. Relevant degree qualifications are essential and post graduate qualifications desirable.

Closing date for applications is COB Monday 18th November 2019.

12/11/2019 $0 Perth 1 CEO & General Management
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