Customer Service Consultant - Universal

Collaborative and Inclusive Culture, Fantastic Company Benefits, ASX Top 50 company.

Our Company

Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. 

We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians.

This leadership is reflected in who we are. If, like us, you’re truly customer-led and you want to use your talent to create awesome moments, we’d love to hear from you. 

Role Summary

A Customer Care Consultant provides advice, support and excellence in customer service to all our lotteries customers including retailers, online and retail customers.  We have an opportunity for someone who is available from 7am – 9pm, 7 days a week. This role is a 38 hour working week (5 shifts) across the week and weekend. Penalty rates apply outside of standard working hours.

Key Accountabilities:

  • Manage and resolve inbound customer queries.
  • Identify customers’ needs, clarify information and provide solutions and/or alternatives.
  • Deliver a great customer experience with high call quality and productivity in line with our customer service standards.
  • Provide administrative support for non-call related queries.
  • Be accountable for your own performance and support your team members.
  • Meet and exceed your set KPI’s.

Our Ideal Person

Our ideal person will have a passion for customer service and a genuine interest in helping people. You’re customer focused and able to adapt to different personality types.

You have strong verbal communication skills with active listening and a high level of accuracy and attention to detail.

Intermediate computer skills with fast and accurate typing speed and familiar with CRM systems and practices is a must.

Applications close Thursday 31 October.

12/11/2019 $0 Brisbane 1 Call Centre & Customer Service
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