E-Commerce Social Media Management & Customer Service Sales
Part time role: Monday to Friday 11am-3pm (neg)
An opportunity has arisen within our company for a bubbly personality who loves pleasing customers and loves the thrill of social media!
This position will suit a person who thrives working in a small team of dedicated women, all with the common goal of growth and maintaining a high quality offering across everything that we do. You will have huge input to the direction and growth of our social media strategy and be in charge of its execution. This role requires someone who is very creative, passionate and excited about wowing customers with top level service.
This is a part time role, and is based at the beautifully renovated office space at Motto Head Quarters in Alphington VIC.
Reporting to the E-Commerce Manager and business owners, the key responsibilities in this role include:
Answering all customer emails and addressing their enquiries
Answering phone calls through to the online store
Some website and product maintenance
Processing customer orders and payments
Generating new content for all Motto related social media feeds and stories
Writing captions for all social posts including relevant links
Tagging products on Instagram and Facebook
Merchandising and Scheduling posts in a third party application
Responding to all notifications on Instagram and Facebook
Implementing strategies to grow follows and engagement, and convert to sales
Communicating new trends happening in the social media space with fellow team members
The ideal candidate will have:
Be motivated to give every customer a WOW moment
Experience in a customer service role is preferred
Previous social media experience in the fashion industry or similar
Good verbal communication skills
Be reliable and punctual
Extra Perks of working at Motto HQ:
Work from a beautifully renovated space
Enjoy a fridge stocked full of goodies where you can enjoy breakfast and lunch, on us!
Our private courtyard is a staff favourite to eat lunch when the weather allows!
We offer an environment of trust, flexibility on start and finish times, and when you take breaks.