E-Commerce Social Media Management & Customer Service Sales

Part time role: Monday to Friday 11am-3pm (neg)

 

An opportunity has arisen within our company for a bubbly personality who loves pleasing customers and loves the thrill of social media!

This position will suit a person who thrives working in a small team of dedicated women, all with the common goal of growth and maintaining a high quality offering across everything that we do. You will have huge input to the direction and growth of our social media strategy and be in charge of its execution. This role requires someone who is very creative, passionate and excited about wowing customers with top level service. 

This is a part time role, and is based at the beautifully renovated office space at Motto Head Quarters in Alphington VIC.

 

Reporting to the E-Commerce Manager and business owners, the key responsibilities in this role include:

 

CUSTOMER SERVICE

  • Answering all customer emails and addressing their enquiries
  • Answering phone calls through to the online store
  • Some website and product maintenance
  • Processing customer orders and payments

 

SOCIAL MEDIA:

  • Generating new content for all Motto related social media feeds and stories
  • Writing captions for all social posts including relevant links
  • Tagging products on Instagram and Facebook
  • Merchandising and Scheduling posts in a third party application
  • Responding to all notifications on Instagram and Facebook
  • Implementing strategies to grow follows and engagement, and convert to sales
  • Communicating new trends happening in the social media space with fellow team members

 

The ideal candidate will have:

  • Be motivated to give every customer a WOW moment
  • Experience in a customer service role is preferred
  • Previous social media experience in the fashion industry or similar
  • Good verbal communication skills
  • Be reliable and punctual

 

Extra Perks of working at Motto HQ:

  • Work from a beautifully renovated space
  • Enjoy a fridge stocked full of goodies where you can enjoy breakfast and lunch, on us!
  • Our private courtyard is a staff favourite to eat lunch when the weather allows!
  • We offer an environment of trust, flexibility on start and finish times, and when you take breaks.

04/11/2019 $0 Northern Suburbs 1 Retail & Consumer Products
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