An opportunity exists at our Saddleworth dealership for an experienced parts interpreter / service administration officer with excellent customer service & computer skills. 

Duties & responsibilities for parts interpreter

  • Provide exceptional & timley service to customers over the phone and in-store with product identification for Agricultural & Industrial machinery.

  • Manage parts sales and enquiries promptly & courteously.

  • Process orders & returns accurately & efficiently.

  • Prepare & supply accurate quotes for parts supply.

  • Promote company and partnership brands.

  • Have a sound mechanical aptitude to efficiently interpret parts across several brands.


Duties & responsibilities for service administration

  • Consisting of but, not limited to, timely support to the service manager with the following duties:
  • Manage service calls and enquiries promptly & courteously
  • Process repair orders and warranty Ccaims accurately & efficiently.
  • Prepare & supply accurate reports as required
  • Promote company and partnership brands.
  • Processing of technician timesheets & order stationery as required
  • Process/input completed oil stocktakes & vehicle inspections as per routine procedures
  • Complete monthly processing requirements
  • Any other duties as directed

Your high work ethic & strong customer service skills will ensure customers receive up to date information on all products/services over the telephone and through counter sales. The incumbent needs to be self motivated, forward thinking, have a strong sense of customer service & adapt easily to multiple brands for all seasons. You will need to think on your feet during peak seasonal trade and handle busy workloads without fuss.

Skills, Experience & Licences

  • A good mechanical aptitude

  • Previous parts interpreter experience an advantage

  • Excellent attention to detail

  • Strong interpersonal, communication and time management skills

  • Positive can-do attitude

  • Computer Literacy

  • Current drivers licence
  • Mechanically minded (able to understand & interpret parts books)
  • Safe use and handling of plant and equipment
  • Physically fit to work a rotating harvest call-out roster
  • Forklift licence an advantage

WSB is committed to supporting its local agricultural, viticulture and poultry producers, as well as a wide range of other industries. We are also committed to providing a healthy workplace for employees to ensure your positive attitude carries through and the service experience you provide is a memorable one for all clientele.

We are prepared to offer above award hourly rate for the right person.

Some interstate and intrastate training will be available and is highly encouraged when it is on offer.

The role will be based in Saddleworth but initial training will take place at our Clare dealership.

About us

  • WSB is a family-owned, third generation company with a strong focus on personal customer experience.

  • WSB is a fast growing company having doubled in size within the last three years.

  • WSB has a wide range of equipment from small engines to large broadacre & viticulture machines.

  • WSB has a positive focus on supporting our team members with a commitment to their safety, education and ongoing professional development.

  • WSB understands family & personal health are high priority and important to the productivity of our team members.

Genuine applicants only, please. 

Applications close 5pm November 15, 2019

*Australian residents need only apply
*Previous applicants need not apply


04/11/2019 $0 York Peninsula & Clare Valley 1 Trades & Services
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