Clerical Support Officer

Health Care Complaints Commission

Clerical Support Officer

Sydney CBD location (close to Central Station)
2x Temporary full-time roles, up to 12 months
Package includes base salary (from $64,779) plus superannuation and annual leave loading


The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.


Working within the Legal Services or Investigations team, the Clerical Support Officer provides accurate and timely word processing, administrative, and clerical services to Directors, Managers, Team Leaders and team members to enable them to manage the Divisions work effectively and efficiently.

To learn more about the position, please view the Role Description here.

To be successful in this role you will have:

- Broad experience in undertaking administrative tasks
- A willing, can-do attitude with excellent organisation and communication skills
- Experience and demonstrated competency with word processing and spreadsheet applications, as well as basic computer skills
- Willingness and ability to provide relief assistance on Reception and processing mail

Essential requirements:

To be eligible to apply for this position, applicants must have existing Australian work rights.

The HCCC has a unique and critical part to play in maintaining the integrity of the NSW health system. As such, it is an essential requirement that all prospective employees are able to carry out their duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles and values.


Applicants are required to submit an online application. This will include:
Current resume / curriculum vitae (CV) (maximum 5 pages)
Cover letter outlining your relevant skills and experience (maximum 2 pages)
Your response to the following two targeted questions (maximum 2 pages)

1.Describe a situation where you had to deal with a difficult customer. How did you manage the situation and what was the outcome
2.Explain a time when you have been responsible for managing competing tasks within tight deadlines. What strategies did you use to plan your workload

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History) and qualification check.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.

Closing Date: Wednesday 13 November 2019


04/11/2019 $0 CBD, Inner West & Eastern Suburbs 1 Administration & Office Support
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