Based in UniSA Online located at 60 Light Square, Adelaide, Full-time, 24 month fixed term contract, Based in UniSA Online located at 60 Light Square, Adelaide.
About the Job
Joining the UniSA Online unit as Degree Adviser, you will be the first point of contact in providing information to prospective students, raising the profile of UniSA Online degrees, and giving an individual and tailored customer service experience. With your extensive knowledge of our new degree offerings and application procedures, you will respond to queries and convert prospective student enquiries into enrolled UniSA Online students. You will be responsible for responding to phone, live chat and online web form enquiries as well as conducting outbound calling campaigns. You will also assess applications for eligibility and process the admission of students into their program of study.
This role may be required to participate in rostered shifts over seven (7) days. Hours, shifts and work patterns can be requested to balance an individual’s personal commitments with operational requirements.
Skills and Experience
Experience in a sales related or call centre environment, with a focus on achieving targets and delivering a high quality, responsive customer service is essential, combined with broad ranging administrative and data entry skills. You will work well in a collaborative team environment and be skilled in building effective working relationships with a diverse range of people and cultures. You will be adept at counselling students on which degrees are the best match for their career objectives and study preferences and have the ability to problem solve and apply good organisational skills.
Most importantly, you will have a professional phone manner, excellent communication skills, and an enthusiasm for this new and flexible working environment.
A University of Enterprise
The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.
In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.
Benefits on Offer
At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.
We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.
Applications close: 11.30pm Thursday 14 November 2019
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.
04/11/2019$0Adelaide1 Call Centre & Customer Service
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