Technical Support Engineer

 

National Company

Eastern Suburbs

Career Opportunity for Electronic/Electrical Engineer

Extensive Consumer Product Range

 

We are one of Australias leading electrical distribution companies, based in Blackburn North, and are currently seeking a Technical Support Engineer to join our Customer Support team. This is a great opportunity to join a progressive, innovative company offering future career growth.  Responsibilities are diverse, and the role will be challenging and rewarding. Duties will include:

 

  • Responding to technical queries from our retail customers and consumers on products, identifying causes and taking corrective action
  • Handling both inbound and outbound technical calls
  • Processing of spare parts, warranty and sales orders
  • Technical training to internal stakeholders
  • Liaise with Service Agents within Australia & NZ

 

To be successful in this role you must have:

 

  • Previous technical support and relationship management skills
  • Degree in Electronic or Electrical Engineering
  • A fantastic telephone manner and a friendly and helpful attitude
  • Excellent communication, teamwork and problem solving skills
  • The ability to multi-task under pressure and to meet deadlines
  • Attention to detail
  • Accurate data entry and intermediate to advanced Excel skills


Arlec Australia provides a dynamic and challenging work environment, and ongoing training and support will be provided to the successful candidate. 

04/11/2019 $0 Eastern Suburbs 1 Engineering
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