We are seeking an enthusiastic and energetic Customer Service Representative to ensure timely, accurate and informative job instructions to major customers and to provide support to the Account Management team.
This role involves:
Manage orders through production, resolving issues, providing job status to sales.
Confirm job requirements and update orders
Organise quotes with estimating and send to clients as directed by the Account Managers
Send proofs to clients and follow up all alternations with art room
Discuss with clients their printing requirements and give recommendations
Follow up on jobs despatched to ensure that jobs are invoiced
Take phone calls from customers and assist with their queries
Forward quotations requests received to Estimating team
Applicants must have the following:
High level of initiative, selfmotivation, energy, passion and drive to achieve
You will be a confident communicator with excellent customer service skills
Ability to prioritise and manage demand of high volume
Excellent presentation and strong written and oral skills
Competent use of a printing management software - ideal
Competent use of Microsoft office suites
This role would suit a person with previous print / background in packaging experience. Although customer service within advertising/ Retail market is also highly regarded.
04/11/2019$0Brisbane1 Advertising, Arts & Media
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