Office Administrator (Scheduler)

FREE Onsite Parking!, ABOVE Award Rates!, Take ownership of your Client Profile!.

Are you wanting a job that challenges you  Are you wanting to make your mark on the growth of a successful Award Winning Company  Then we would like to hear from you!

Your new job with Australia's leading Plumbing Services Company - Laser Plumbing Canberra Central!

  • Enjoy job security with Laser Plumbing Canberra Central!
  • Join an Award winning Company!
  • Benefit from career development in a constantly growing enterprise!

Your new job as an experienced Office Administrator (Client & Sales Support Scheduler) would be to assist the business and its growing customer base. You will be working with other high performing Team Members to deliver a totally dependable customer experience to our service and maintenance clients in and around the Canberra region.

As an Office Administrator, you will have responsibility for the following:

  • Central and constant contact with new and current clients through E-Mail and phone;
  • Efficiently and accurately scheduling new jobs;
  • Re-scheduling existing and ongoing jobs to deliver on service KPIs;
  • Constant communication with service Technicians and Managers;
  • Daily schedule administration of Technicians using trade specific software (simPRO);
  • Working closely with Service Managers to ensure Technicians are meeting Laser Plumbing standards;
  • Facilitating standard job workflow (quotes, scheduling, follow-ups, notes);
  • Processing leads, quotes, jobs and invoices;
  • Providing administrative assistance to key internal Staff and Management;
  • General Administration functions.

Key Skills and Attributes That You Will Possess:

  • 2 Years experience in Client Service focused Administrative position within a fast-paced environment;
  • A professional phone manner with excellent and effective communication and listening skills;
  • Ability to handle large volume of incoming new jobs (daily and weekly);
  • Strong attention to detail demonstrating a high level of accuracy and efficiency in all tasks;
  • Highly organised with excellent time management and multi-tasking skills;
  • Detail oriented Team Player with a positive "can do" attitude;
  • Fast learner with the ability to pick up new skills quickly and maintain accurate information;
  • High level of computer literacy including knowledge of MS Suite and Job Management Systems (preferably simPRO);
  • As you will be scheduling at locations around Canberra, geographical knowledge of Canberra is desirable, but not essential.

This role is an important part of Laser Plumbing ensuring all inbound jobs are completed accordingly and Clients are overwhelmed with a POSITIVE and PROFESSIONAL customer service experience!

If this sounds like you, then apply now!  Applications close 5pm on Sunday the 17th of November 2019.  

04/11/2019 $0 ACT 1 Administration & Office Support
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