Team Leader - Customer Acquisition

Have your birthday off work - it's on us!, Work on exciting projects and make the role your own, North Sydney Location.

What you didnt know about GetCapital

 

Voted one of LinkedIns hottest Australian startups to work for in 2019, we are kicking goals in the tech-enabled specialist business finance space, winning many awards along the way including AFRs Fast 100, Deloittes Technology Fast50, SmartCompanys Smart50 and Deloittes Asia Pacific Technology Fast 500.

Your role

We are going through exciting times at GETCapital and due to business growth, we are seeking a hands on Team Leader that can drive performance outcomes and take ownership of their division. You will be working in a contact centre environment leading a newly formed team of Relationship Managers.

You will be the coach - working with the team to take them to the next level! You will have the opportunity to work on exciting projects including our digitalisation project and utilise data to drive business outcomes and process improvement. If you have a strong people management track record in a sales and service environment and looking to work in a challenging environment, we want to hear from you. 

Step up and work in a fast-paced, high-growth business - take ownership, be accountable and cut the red tape. You will be able to work to simple methodologies that enhances customers experience.

What you will do

  • Driving accountability across the Acquisition Relationship Management team whilst coaching and developing them to be super stars of our business
  • Working with management to develop KPIs whilst monitoring performance
  • Ensuring the team is meeting outbound sales targets whilst maintaining a high standard of service
  • Be part of bringing in exceptional talent into your team and managing their success
  • Working and collaborating with other teams to ensure best practice
  • Process improvement you will make improvements and changes that will help us kick some goals.

About you

  • 2 + years working in a similar role within Call Centre/Telemarketing/Phone Sales environment
  • Experience within Financial Services preferred however not essential
  • Proven track record of managing high performing teams
  • Experience in developing and tracking KPIs
  • Wanting to work with change including making improvements and identifying the gaps.

 

What its like to work here                                                                                                            

We offer competitive remuneration and a company bonus as part of a fast paced, energetic environment in our inviting, open-plan office space in North Sydney. We have our own outdoor deck, full kitchen and lovely breakout spaces. We are a short walk from North Sydney train station and can be reached by many bus routes. There are fantastic lunch options nearby and we also enjoy a coffee shop in our building. We also offer free breakfast groceries in our kitchen and regular fruit deliveries.  Our staff say its a great place to work with engaged Leadership Team and a fantastic growth story. We hold regular events to get the team together and if you work for us, you get your birthday off!

04/11/2019 $0 North Shore & Northern Beaches 1 Call Centre & Customer Service
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