Industry Director

Location is open - Board meetings in Melbourne & Sydney, National, independent financial services external, High profile with significant industry stakeholders.

  •  Location is open - Board meetings in Melbourne & Sydney
  • National, independent financial services external dispute resolution scheme

  • High profile with significant industry stakeholders


A highly experienced financial services professional is sought to fill an upcoming position of Industry Director on the Board of the Australian Financial Complaints Authority (AFCA).

AFCA Limited operates the national, independent external dispute resolution (EDR) scheme that resolves financial disputes between Australians and financial institutions. AFCA is governed by a Board of Directors that has responsibility for the strategic oversight, management and direction of the organisation. The Board comprises an independent Chair and ten directors, five Directors with financial services industry experience and five with consumer experience.

The current recruitment is for a director with significant experience in the financial services industry, particularly insurance, to fill a vacancy arising in May 2020 for an initial 3 year term, with potential for a further 3 year term.

Applicants should demonstrate:

  • A minimum of ten years expertise in financial services industry, specialising in the insurance sector, at either Board or Senior Executive level;

  • A thorough knowledge of the current issues affecting the financial services industry, EDR processes, including the regulatory landscape and planned reform;

  •  An ability to command respect with financial services industry organisations and the willingness to consult with industry;

  • An understanding of consumer perspectives when resolving complaints with financial service providers

  •  A commitment to:
    • The highest standards of corporate governance; and

    • The achievement by AFCA of its objects as set out in the Constitution;

  • The ability to work co-operatively with others;

  • High level analytical and communication skills;

Consideration will also be given to the following:

  • Previous experience as a Board Director;

  • Expertise in a profession or discipline that would add value to the Board;

Please submit your written application, resume and details of referees by email by close of business 29 November 2019

AFCA will be partnering with TQ Solutions for this recruitment and submission of your application indicates consent to your details being shared with a member of the TQ Solutions Executive & Board recruitment function.

04/11/2019 $0 CBD & Inner Suburbs 1 CEO & General Management
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