Customer Service Representative

UNICEF promotes the rights and wellbeing of every child, in everything we do.  Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere. In Australia, UNICEF Australia works with government and advocate bodies to defend children's rights and support international development programs. UNICEF Australia is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

The Role

You will be responsible for providing customer service to current and potential supporters, as well as processing donations and executing supporter related administration. You will help to build relationships with supporters to strengthen current and future campaigns and fundraising efforts. This is a fantastic opportunity for someone who wants to deepen their customer service experience and is passionate about child rights.

Key responsibilities

  • Provide excellent customer service through inbound phone calls and emails
  • Process donations efficiently and accurately
  • Process Global Parent (UNICEF Australia's regular giving program) sign ups, donations and administrative requests 
  • Update the database regularly with key supporter information 
  • Ensuring compliance with regulatory standards for data collection

Selection Criteria

  1. 2+ years' experience in a customer/supporter service role with a regular giving program
  2. Demonstrated excellent customer service, and ability to handle sensitive situations in a mature and effective manner in person, or by phone and email
  3. Strong written and verbal communication skills
  4. Demonstrated high attention to detail and accuracy in data entry
  5. Demonstrated strong problem-solving skills
  6. Demonstrated relationship-building and negotiation skills
  7. Proven ability to multi-task and work in a busy, team-based environment
  8. Demonstrated ability to be self-directed and take initiative with the ability to work to deadlines in a professional and confident manner
  9. Strong Microsoft Office skills, including Word, Excel and Outlook
  10. Understanding and commitment to the rights of children and the work of UNICEF

Desirable qualifications, skills knowledge and experience:

  1. Experience in NFP fundraising data administration using Raisers Edge, Salesforce or similar

This position is a permanent full time position and requires occasional work out of regular hours. A competitive salary commensurate with the not for profit sector is offered together with the availability of sector-leading salary packaging to achieve a tax effective total salary package commensurate with experience

To Apply

To put yourself forward for this fantastic opportunity please submit the following documents:

- Your Cover letter which addresses the selection criteria and includes your salary expectations for the role

Applications will be reviewed on a rolling basis so please submit your application ASAP.

To be eligible for employment with UNICEF Australia you must be legally entitled to work in Australia and have satisfactory background checks prior to employment, such as mandatory police check and working with children check.

04/11/2019 $0 CBD, Inner West & Eastern Suburbs 1 Administration & Office Support
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